John Ebaid
brooklyn,New York
Summary
Driven professional with a proven track record at UPS, enhancing customer satisfaction and streamlining operations. Expert in customer relations and adept at money handling, I've significantly fostered team motivation and sales growth. My ability to merge product knowledge with exceptional service skills has consistently elevated store performance. Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
1
1
year of professional experience
Work History
Assistant Manager
UPS
03.2024 - Current
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Store Associate
Walgreens
09.2023 - 03.2024
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
- Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
Education
Master of Science - Computational Science
New York Institute of Technology
Old Westbury, NY06.2028
High School Diploma -
New Utrecht High School
Brooklyn, NY06.2023
Skills
Customer Relations
Team motivation
Product and service knowledge
Sales Growth
Money Handling
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved a 20% increase in sales by executing a targeted marketing campaign with precision and efficiency.
Additional Information
Proficient in Java, Microsoft Excel, Microsoft PowerPoint
Languages
Arabic
Professional Working
Timeline
Assistant Manager
UPS
03.2024 - Current
Store Associate
Walgreens
09.2023 - 03.2024
Master of Science - Computational Science
New York Institute of Technology
High School Diploma -
New Utrecht High School