JOHN E. BRIDGES
Seattle
Summary
- Committed to ensuring homeland defender immigrant services by providing exceptional service and unmatched support. Proficient in upholding the administrations commitment to enforcing immigration laws and ensuring that benefits are granted only to individuals who meet the established requirements and contribute to the nation's security and prosperity.
Overview
17
17
years of professional experience
Work History
Ophthalmology Customer Service Rep
Virginia Mason Hospital
10.2024 - Current
- Act as contact for clinic providers, patient and family, referring physicians, outside agencies, outside staff and general public by providing information regarding the clinic’s services
- Responded proactively and positively to rapid change.
- Responded to customer requests for products, services, and company information.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Overnight Emergency Advanced MSA
VA Puget Sound Medical Center
10.2022 - Current
- Prepare all documentation and records with accuracy as directed or necessary for the patient's care
- Meet or exceed the performance measures established by the Practice Management Dept
- Follow establish policy and procedures related to the position
- Worked flexible hours across night, weekend, and holiday shifts.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Community Care Referral Coordinator/ MSA
Jonathan M. Wainwright Memorial
08.2021 - 10.2022
- Verified and updated clinical records.
- Monitored referrals to foster timely completion and followed up with physicians to facilitate.
- Determined nature and urgency of patient requests to refer patients to appropriate medical staff. Provided comprehensive medical care to over 30 patients daily to promote overall wellness and prevention of illness
- Maintained accurate records on in-progress and completed referrals, ensuring full data integrity throughout process.
- Weighed patient need, provider availability, and insurance coverage to determine optimal scheduling.
Clinical Front Desk Supervisor
Washington Gastroenterology
07.2017 - 12.2020
- Responsible for communicating effectively with all staff and providers regarding policies, procedures, forms, changes, and requirements.
- Ensures all staff adheres to compliance regulations, AH MG policies and procedures particularly in the areas of data entry, insurance, licensing, timekeeping.
- Ensures employees are engaged, appreciated and encouraged by sharing survey data, creating action plans and making progress on the action plans.
- Responsible for leading the staff to provide excellent patient experience; develop and implement initiatives to continuously enhance the patient experience
Referral coordinator
Harborview Medical Center
07.2016 - 12.2019
- Maintains and compiles statistics and other records for reporting purposes.
- Manages the appropriate documentation within the office's designated system to ensure regulatory requirements are met.
- Oversees current inventory of medical, pharmaceutical, and administrative supplies.
- Coordinates the smooth operations of front and back office through consistent and appropriate communications and relationship building.
- Trained team members on principles of and required procedures to deliver optimal clinical care.
- Helped plan and implement program goals and objectives to meet contract terms.
- Directed team of 12 clinical personnel and support staff
Nutritionist/ Sport specific trainer
Professional Basketball Players
11.2012 - 08.2016
- Pro Basketball players - Spain/ Los Angeles Lakers
- Offseason athletic training for professional basketball players physically, nutritionally in preparation to compete at the highest level in the world.
Nike sponsor professional athlete
Nike
11.2008 - 08.2016
- To train and perform at the highest level against the best in the world. 2008 & 2012 Olympic Hopeful
- Trained extensively and observed proper nutrition for weeks leading up to national-level fitness competitions.
Education
High School Diploma -
Walla Walla High School
Walla Walla, WA06.2000
Skills
- Patient records maintenance Excellent
- Patient appointment management Excellent
- Patient communication Excellent
- Patient scheduling abilities Excellent
- Patient Scheduling Excellent
- Medical terminology Excellent
- Medical office support expertise Excellent
- Complaint resolution Excellent
- Process optimization Excellent
- Program leadership Excellent
- Complaint resolution
- Researching
- Account updating
Timeline
Ophthalmology Customer Service Rep
Virginia Mason Hospital
10.2024 - Current
Overnight Emergency Advanced MSA
VA Puget Sound Medical Center
10.2022 - Current
Community Care Referral Coordinator/ MSA
Jonathan M. Wainwright Memorial
08.2021 - 10.2022
Clinical Front Desk Supervisor
Washington Gastroenterology
07.2017 - 12.2020
Referral coordinator
Harborview Medical Center
07.2016 - 12.2019
Nutritionist/ Sport specific trainer
Professional Basketball Players
11.2012 - 08.2016
Nike sponsor professional athlete
Nike
11.2008 - 08.2016
High School Diploma -
Walla Walla High School
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