John Edwards

As a Flight Attendant, I was responsible for the safe and secure transportation of all passengers and crew members on board 737 aircraft operated by Southwest Airlines during boarding, all phases of flight and deplaning.

• Participated in regular training sessions to stay current on industry trends, evolving company policies, safety procedures, and customer service strategies.
• Coordinated with ground operations personnel to discuss and resolve any concerns, issues or discrepancies in a timely manner, in order to maintain smooth operations.
• Participated in preflight briefings with the Pilot in Command, deplaning crew members and incoming crew members prior to departure. Also communicated with flight deck crew and cabin crew during boarding, flight and deplaning to ensure a safe and secure flight.
• Assisted unaccompanied minors throughout their journey by providing supervision and engaging them in age-appropriate activities or conversation.
• Assisted passengers with disabilities by providing wheelchairs and supporting throughout airport to provide a worry free flight experience.
• Greeted passengers, assisted with carry-on baggage storage. Delivered clear and concise onboard public announcements.
• Educated passengers about emergency equipment usage during safety demonstrations, including over wing window exit door briefings to passengers seated in adjacent seats, ensuring comprehension of critical procedures
• Performed FAA required safety checks to ensure passenger compliance with regard to seat back, tray table, luggage stowage, and electronics usage prior to departure and landing.
• Delivered snack and beverage services with industry recognized legendary performance and friendliness to passengers onboard my flights.
• Increased customer loyalty through personalized interactions, promptly attending to concerns, providing solutions and resolving issues with empathy and professionalism.
• Prepared cabin for arrival by cleaning surfaces, trash collection, restocking supplies, securing loose items, and ensuring overall orderliness.
• Managed inventory effectively, ensuring that all necessary supplies were available for each flight, while minimizing waste and costs.
• Collected trash, tidied up aisles and wiped down surfaces and straightened seatbelts during and in between flights to keep cabin clean.
• Relayed updates and information to passengers after confirming key details with flight deck crew and or ground personnel.
• Promoted airline's loyalty program to passengers, increasing enrollment numbers.
• Assisted new employees with their tasks to help them provide legendary "positively outrageous service."

As a ramp agent at Southwest Airlines I was responsible for the safe and damage free transport of passenger luggage and customer cargo from their orientation airport to their destination airport.

• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for all daily flights within our station.
• Performed FOD walks within the safety zone ensuring a clean and maintained ramp to reduce injuries and damage to aircraft and equipment.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the AOA.
• Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.
• Connected electrical power unit and hoses to aircraft.
• Assisted in reducing turnaround times by efficiently managing the unloading and loading of cargo and luggage.
• Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
• Deiced aircraft before takeoff for safety during inclement weather.
• Safely towed aircraft to and from gates by use of radio and pushback, maintaining strict adherence to safety protocols.
• Operated ground support equipment with precision, minimizing wear and tear through proper handling.
• Separated weighed and counted passenger checked luggage, customer freight and company material for delivery to appropriate flights.
• Successfully navigated large shipments of materials through tight spaces and busy facilities.

As a ramp agent at Horizon Airlines, I was responsible for the safe transportation of passengers, their luggage and customer freight from the origination airport to the destination airport.

• Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
• Towed aircraft to and from gates by use of pushback, tugs, hand signals and radios.
• Connected electrical power unit and hoses to aircraft.
• Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
• Maintained clean ramps, preventing trip hazards or debris from interfering with aircraft movements or personnel safety.
• Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over 60 daily flights.
• Completed weight and balance sheet of all passenger and cargo onboard aircraft to be reported to the pilot in command.
• Assisted passengers and collected carryon luggage between boarding gates and aircraft across active AOA.
• Separated, counted and weighed luggage and cargo from ticketing counter for distribution to appropriate departing aircraft.
• Participated in ongoing training sessions to stay updated on industry regulations, best practices, and new technologies in ramp services.