John Ehrensberger
Austin,TX
Summary
As a Project Manager and Coordinator with over 10 years of professional experience, I've had success within high performing teams utilizing my technological competency, communication skills, and empathetic leadership to achieve extraordinary results.
Overview
9
9
years of professional experience
Work History
Global Facilities Coordinator
Apple
Austin, TX
01.2023 - 01.2024
- Optimized the processing of maintenance and facility service tickets for 15 buildings at Apple Park, achieving a 50% efficiency boost within two months
- This initiative led to a 20% decrease in quarter-to-quarter aging tickets, yielding weekly expense reductions exceeding $2,500
- Utilized ticket processing software (IBM's Tririga) and programs such as Asana, Dropbox, Quip, and Miro, to close out over 10,000 stalled service tickets and increased efficiency of the Facilities Service Center by 50% in less than 2 months
- Drove over 250 service ticket completions per week by communicating with on-site managers, vendors, and service requestors to accurately address what service was needed resulting in a 20% decrease in quarter-to-quarter aging tickets and reducing expenses by over $2,500 a week.
Guitar Teacher
Music and Arts
Austin, TX
04.2021 - 11.2023
- Private Guitar Teacher with a client list of 22 students per week
- Communicated with students and parents to identify objectives and KPIs to measure success of lesson
- Created custom lesson plans and instruction methods to convey information to students in an educational and enjoyable manner
- Advised on guitar maintenance, purchasing a guitar, and lifelong learning of the instrument.
Facilities Manager
Tatsu-Ya Restaurant Group
Austin, TX
09.2021 - 12.2022
- Directed day-to-day maintenance operations for 14 locations (7 Ramen shops, 5 concept restaurants, and 2 commissary kitchens) including repairing and optimizing HVAC systems, preventative maintenance for facilities and equipment, and coordinating waste management
- Led over 50 successful projects through complete life cycle leveraging project management tools such as Miro and Smartsheet resulting in the improvement of customer and employee experience in the facility by 75%
- Remotely managed work performed by two in-house engineers and over 25 vendors with projects reaching upwards of $100,000 in cost
- Responsible for the secure storage of company assets and tracking of equipment operational life using database managing software AssetTiger.
Facilities Support Specialist
RLO Inc. Great Clips
Dayton, OH
11.2017 - 12.2020
- Assisted on 14 construction build-outs of new Great Clips salons generating over $1,000,000 year-to-year revenue for company
- Created and maintained database for tracking facility equipment, equipment life, and warehouse asset management streamlining operations between departments
- Led installation project of new phone and internet systems across entire company portfolio (85 locations) enabling clear, more reliable communication between shop and management and services like online check-in for customers.
Operations Manager
Everyday California
La Jolla, CA
04.2016 - 11.2017
- Conducted the operation of 20 daily ocean kayak tours of the legendary La Jolla Sea Caves and Underwater Ecological Reserve, bringing in over $15,000 per day in revenue
- Managed, trained, and led small teams of tour guides to provide superior customer service resulting in a 95% approval rate (Google and Yelp reviews)
- Orchestrated the transporting of company assets from off-site warehouse to launch location by communicating with coworkers and delegating responsibility when needed to ensure smooth execution of logistics.
Product Specialist
Tesla
Los Angeles, CA
05.2015 - 03.2016
- Achieved monthly sales targets by engaging in effective communication and maintaining a high level of product knowledge bringing in over $1,000,000 in less than 3 months
- Boosted customer satisfaction through exceptional service, addressing concerns promptly, and providing a welcoming store environment
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
CrossFit Instructor
CrossFit Santa Monica
Los Angeles, CA
02.2015 - 03.2016
- Provided expertise, guidance, and training in the area of strength training and physical conditioning to assigned groups of athletes using the CrossFit methodologies in a safe environment, while facilitating performance towards planned goals
- Sold 20+ new memberships by illuminating the inclusiveness of the gym, the effectiveness of the training, and the satisfaction of other members
- Managed facility operations and management when General Manager was unavailable.
Education
Bachelors of Science - Sport Industry
The Ohio State University
12.2014
Skills
- Fast Learner
- Self-motivation
- Creativity
- Project Management
- Project Management Tools (Asana, SmartSheet, Miro)
- Facility Maintenance and Construction Software
- Microsoft Office
- Computer Skills
- Teamwork
- Time Management
- Adaptability
- Communication
- Leadership
- Customer Service
Languages
English
Hobbies and Interests
- Guitar Playing
- Music Production
- Audio Engineering
- Filmmaking
- Creative Writing
- Sports
References
References available upon request.
Timeline
Global Facilities Coordinator
Apple
01.2023 - 01.2024
Facilities Manager
Tatsu-Ya Restaurant Group
09.2021 - 12.2022
Guitar Teacher
Music and Arts
04.2021 - 11.2023
Facilities Support Specialist
RLO Inc. Great Clips
11.2017 - 12.2020
Operations Manager
Everyday California
04.2016 - 11.2017
Product Specialist
Tesla
05.2015 - 03.2016
CrossFit Instructor
CrossFit Santa Monica
02.2015 - 03.2016
Bachelors of Science - Sport Industry
The Ohio State University