John Eichelberger

Sugar Grove,IL

Summary

Results-driven HVAC Lead Technician with strong A/C troubleshooting, system installation, and safety compliance skills. Committed to quality service and team training, ensuring optimal performance in residential and commercial projects.

Overview

years of professional experience

Work History

Lead Technician / Field Supervisor

Summers Heating and Cooling

Yorkville, IL

04.2020 - Current

Led installation of heating and cooling systems in residential and commercial properties.
Train junior technicians on equipment operation and safety protocols to enhance team competency.
Diagnose and repair HVAC system malfunctions using specialized tools.
Communicate with clients to clarify service options and recommendations, improving customer satisfaction.
Oversee inventory management for tools, parts, and equipment supplies to ensure operational readiness.
Ensure compliance with safety regulations and industry standards during all operations.
Oversee daily operations, delegate tasks and assignments and implement strategies to optimize workflows.
Assist junior technicians in resolving complex technical problems.
Follow safety practices to safeguard against injury and damage to property.
Conduct system maintenance, including troubleshooting, repairs, upgrades, and installations.
Enter and distribute work orders to other technicians.
Identify areas where improvements could be made in terms of system efficiency or cost savings.
Supervise, coordinate, and schedule activities of field team workers.

Lead Installer

Golden Seal

Saint Charles, Illinois

10.2003 - 02.2020

Led installation projects, ensuring compliance with safety standards and protocols.
Collaborated with clients to determine specifications and project requirements.
Contributed to successful job completions through dedication to quality and efficient practices.
Conducted site surveys to determine optimal positions and locations for equipment installation.
Wired equipment while following safe electrical procedures to eliminate risk.
Alerted supervisors to faulty operations and defective materials, facilitating timely resolutions.
Utilized a variety of hand and power tools to cut, shape, and fit materials for installation.
Communicated safety guidelines to clients, ensuring thorough understanding of new equipment.

1st Assistant Manager

McDonald's

Yorkville, IL

04.1994 - 09.2003

Supervised daily operations to ensure service quality and efficiency.
Trained and mentored team members to enhance customer service skills and ensure consistent service quality.
Managed inventory levels to optimize stock availability and reduce waste.
Scheduled shifts to align with business needs and employee availability.
Coordinated food safety practices to comply with health regulations.
Resolved customer complaints to maintain satisfaction and loyalty.
Kept store inspection ready with consistent oversight of daily team activities and workflows.
Maintained cleanliness of the store environment by performing daily walkthroughs and inspections.
Minimized shrinkage and product loss by effectively managing inventory controls.
Provided feedback to employees on performance improvement opportunities.
Conducted weekly meetings with team members to address customer service challenges and promote team collaboration.
Assisted store manager by implementing directives and coaching employees.
Created monthly reports to evaluate operational performance, track progress towards goals, and inform budget decisions.
Assisted store manager in hiring and training new employees.
Managed employee scheduling ensuring adequate staffing levels during peak business hours.
Oversaw cash register operations including opening and closing registers, balancing drawers and resolving discrepancies.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Delegated work to staff, setting priorities and goals.
Ensured compliance with company policies, procedures, safety rules, and regulations.
Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Assigned work and monitored performance of project personnel.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Mediated conflicts between employees and facilitated effective resolutions to disputes.

Education

High School Diploma -

Serena High School

Serena, IL

05-1997

Some College (No Degree) - Heating and Cooling

Waubonsee Community College

Sugar Grove, IL

Skills

A/C troubleshooting
HVAC system installation
System diagnosis
Inventory management

Safety compliance
Customer communication
Problem solving
Training and mentoring

Timeline