Summary
Overview
Work History
Education
Skills
Certification
Timeline
Section name
Generic

John E. Joynes

Largo,FL

Summary

I have worked in the automotive industry for over 25 years. I was the parts manager for 2 years with St. Pete Isuzu/KIA until the ownership was transferred to Bert Smith. Then I worked for Bert Smith BMW/Porsche. I left there for a better career opportunity at Ferman BMW. I have spent over 14 years with Ferman BMW. My job duties include working the counter, taking care of customers and answering the phone. I also take care of 8 of tech in assisting in all their parts needs. I have helped in the warehouse to check in orders and ship parts out. I also assist in ordering the inventory.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Parts Advisor

Ferman BMW
12.2002 - Current
  • Stocked and managed stock of parts.
  • Ordered parts from various distributors to fulfill demands.
  • Researched vehicles and parts via physical catalogs and electronic means.
  • Greeted customers via telephone and in person to answer questions, resolve concerns, and complete sales.
  • Reached out to vendors outside usual network to find parts not available from traditional sources.
  • Maintained clean and neat parts counter and sales floor.
  • Recommended alternative parts if necessary and taught customers fundamentals of part modification and repair.
  • Adhered to company guidelines for performance and compliance.
  • Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
  • Assisted customers in finding appropriate parts promptly.
  • Maintained extensive understanding of common problems and methods for repair.
  • Used and maintained knowledge of stock numbering system and properly categorized for easy access and organization.
  • Organized parts storage and stocked inventory according to established guidelines.
  • Trained and mentored junior employees on regulations, best practices, and performance strategies.
  • Maintained optimal supply levels by ordering new parts from catalogs and vendor websites.
  • Advised customers on substitution or modification of parts to replace original manufacturer parts.
  • Examined returned parts for defects and exchanged defective parts or refunded money.

Education

High School Diploma -

Robinson High School
Tampa, FL
06-1989

Skills

  • Self-motivated
  • Strong verbal communication
  • Powerful negotiator
  • Extremely organized
  • Team leadership

Certification

CPR Certified

Other varies of awards

Timeline

Parts Advisor

Ferman BMW
12.2002 - Current

High School Diploma -

Robinson High School

Section name

  • Excellent communication skills
  • Strong customer service
  • Goal-oriented
  • Shipping and receiving
  • Exceptional multi-tasker
  • Reliable and dependable
  • Flexible schedule
  • Retail inventory management
  • 20+ years of parts experience

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