Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

John Elao Yanes

Manhattan,NY

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success.

Overview

9
9
years of professional experience

Work History

Maitre D'

Hawksmoor
09.2024 - Current
  • Review the books before every shift, highliting large parties, vip guest, and important notes
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Spoke clearly and persuasively in positive or negative situations and responded well to questions.
  • Coordinate with the floor manager throughout service to ensure seamless turn times, efficient seating, and effective communication between the FOH and MDR

Floor Manager/Maitre D'

The Bonnefont
01.2024 - 11.2025
  • Managed reservations throughout the day to insure minimal waiting time during busy intervals
  • Managed store inventory and stock levels to maintain availability of products.
  • Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
  • Developed and implemented floor plans and layouts to maximize customer satisfaction and sales.
  • Made personal recommendations for customers by sharing product knowledge and demonstrating product.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Created an inclusive workplace atmosphere that fostered teamwork between FOH & BOH.

Maitre D'

Tavern On The Green
11.2022 - 11.2023
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Served as leader of FOH team by assigning duties, work stations and responsibilities.
  • Trained, coached and evaluated host to raise performance to company standard.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Supported FOH manager with organizing reservation books and plotting out seating for larger parties.
  • Managed 500+ reservations daily

Maitre D'

Burger & Lobster
07.2019 - 02.2022
  • Acted as leader of Front Of House team by assigning duties, work stations and responsibilities.
  • Managed reservations and to-go orders by phone, answered customer inquiries.
  • Resolved guest and employee complaints in professional and fair manner, ensuring customer satisfaction & workforce effectiveness.
  • Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
  • Managed 200+ reservations daily

Assistant Manager

Forever 21
06.2018 - 07.2019
  • Trained and developed new sales team associates in products, selling techniques and company procedures
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs
  • Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise
  • Maintained organized, presentable merchandise to drive continuous sales
  • Delivered high level of assistance by locating products and checking store system for merchandise at other sites
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas
  • Provided positive first impressions to welcome existing, new and potential customers.

Team Lead

Chick Fil A
12.2017 - 04.2019
  • Evaluated employee skills and knowledge regularly, providing hands-on training and mentoring to individuals with lagging skills
  • Tracked receipts, employee hours and inventory movements
  • Kept work areas clean, organized and safe to promote efficiency and team safety
  • Worked with team members to improve performance and implement training updates
  • Quickly adapted plans and adjusted team equipment to maintain high standards of functionality and safety
  • Held meetings with employees to evaluate performance and make plans for improvement
  • Coached team members in techniques necessary to complete job tasks.
  • Trained new team members by relaying information on company procedures and safety requirements.
  • Directed and supervised team of $ engaged in sales and customer development

Warehouse Supervisor

UPS
08.2016 - 11.2017
  • Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers
  • Performed troubleshooting to resolve issues with equipment, devices and products
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment
  • Created and enforced detailed organization processes to increase quality service standards
  • Tracked production and quality control systems to detect production problems
  • Monitored adherence to safety protocols and company policies by staying attentive to details
  • Maintained quality service by establishing and enforcing organization standards
  • Monitored employee performance and offered mentoring and leadership to improve any deficiencies
  • Promoted safety policies and practices among personnel, enforcing appropriate handling and use of equipment and products
  • Supervised shipping and receiving, distribution, and workplace safety.
  • Supervised warehouse operations by managing employees during shifts.

Education

High School Diploma -

City As High School
06.2016

Skills

  • Retail merchandising skills
  • Inventory stocking
  • Effective customer engagement
  • Strong ability to manage multiple tasks
  • Sales strategy development
  • Understanding social dynamics
  • Effective relationship management
  • Collaborative problem solving
  • Polished professional presence
  • Effective time management
  • Restaurant management
  • Dynamic Communication Skills
  • Resy & Opentable

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Timeline

Maitre D'

Hawksmoor
09.2024 - Current

Floor Manager/Maitre D'

The Bonnefont
01.2024 - 11.2025

Maitre D'

Tavern On The Green
11.2022 - 11.2023

Maitre D'

Burger & Lobster
07.2019 - 02.2022

Assistant Manager

Forever 21
06.2018 - 07.2019

Team Lead

Chick Fil A
12.2017 - 04.2019

Warehouse Supervisor

UPS
08.2016 - 11.2017

High School Diploma -

City As High School

Similar Profiles

CREATE PROFILE
John Elao Yanes