John Elbe
Kent,WA
Summary
Accomplished customer service & sales professional, offering over 20 years experience in customer service and retail management.
Focused on exceeding sales goals, increasing profits, reducing costs, inventory/merchandise management and exceeding
customer service standards. Evaluating marketplace conditions and making strategic adjustments to maximize business
results. Well versed in product placement, merchandising, inventory management. Leadership skills in training, developing,
coaching, and holding associates accountable to superior business results.
Overview
24
24
years of professional experience
Work History
Member Service Consultant
BECU
09.2016 - 10.2024
- Manage High Call Volumes: Balance a busy workload of inbound calls, meeting performance targets while maintaining a positive member service experience.
- Master Of Products: Demonstrate a deep understanding of BECU's products, services, and tools to effectively assist members with their needs.
- Maintained up-to-date knowledge of federal regulations governing financial institutions ensuring full compliance during interactions with members.
- Educated members on various credit union products and services, promoting usage and maximizing member benefits.
Sales Manager
US Cellular
07.2009 - 04.2015
- Leadership and coaching to retail sales associates to achieve & exceed organizational performance targets in multiple sales and operation metrics on a daily/weekly/monthly basis, while delivering an ideal customer experience.
- Staffing responsibilities including the hiring process, interviewing, retail sales scheduling, forecasting and reporting.
- Supporting all store operations including opening, closing, compliance & inventory.
- Maintaining store appearance according to the retail store standards, including merchandise and displays according to plan-o-gram, maintain inventory levels to meet sales demands, and maintaining collateral and point-of-sale materials.
Assistant Store Manager
Home Depot
06.2000 - 01.2009
- Over seven years being directly responsible for the overall profitability, sales, and customer service for multiple sales departments.
- Developed strategies and objectives to drive sales and profitability planning/organization, execution, and follow up on all tasks.
- As a salaried member of management, successfully fulfilling all roles as Manager-On-Duty including all opening and closing responsibilities, customer and associate issues, setting the standard as a leader in the building.
Education
Associate Degree - Admin & Business Management
DeVry University
Denver, CO06.2002
Skills
- Patience and composure
- Customer Service
- Sales strategy
- Issue Resolution
- Account Management
- Teamwork and Collaboration
- Problem-solving abilities
- Store maintenance
Timeline
Member Service Consultant
BECU
09.2016 - 10.2024
Sales Manager
US Cellular
07.2009 - 04.2015
Assistant Store Manager
Home Depot
06.2000 - 01.2009
Associate Degree - Admin & Business Management
DeVry University