John Eldridge
Taylor,MI
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Proven Leader of Leaders who develops team and develops future leaders. Varied background in leadership including Mortgage industry, Retail and Technology.
Seeking full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Director of Engineering
Rocket Mortgage
02.2015 - 08.2023
- Built strong teams through selective recruitment and post-hire mentorship of all team members including Team Leaders,Product Owners, Business Analysts,and Engineers. Lead up to 9 cross functional teams.
- Took ownership of assigned department-wide projects, presenting regular updates to senior leadership on progress and status.
- Functioned as primary point of contact for high-profile clientele, addressing concerns and meeting or exceeding expectations.
- Oversaw assignment of engineering tasks by creating frameworks free of wasteful redundancy and unnecessary dependencies.
- Grew existing client relationships through consistent communication and effective contact.
Team Leader- Engineering
Rocket Mortgage/Quicken Loans
01.2013 - 02.2015
- Trained and mentored cross functional engineering team to meet project needs and promote positive work environment.
- Provided input to Director regarding areas for process and procedural improvement for entire department.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Participated in formal internal design reviews of proposed products and components.
- Interacted with subject matter experts to develop training material and tools for personnel.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards based on Agile methodologies.
Business Consultant-Technology
Rocket Mortgage/Quicken Loans
03.2010 - 02.2013
- Established and maintained relationships with key stakeholders for growth opportunities and successful partnerships.
- Developed new procedures to draw in more clients and streamline work operations.
- Introduced new methods, practices, and systems to streamline mortgage/title processes.
- Led restructuring of organization internal processes, resulting in improved performance.
- Negotiated and resolved disputes between stakeholders finding mutually beneficial solutions.
- Created and managed project plans, timelines and budgets.
Team Leader-Title Clearance
Amrock/Title Source
02.2008 - 02.2010
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Built strong relationships with clients through positive attitude and attentive response.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Worked with team to identify areas of improvement and devised solutions based on findings.
Title Processor/Mortgage Closer
Amrock/Title Source
01.2005 - 02.2008
- Analyzed title documents to identify potential issues and resolve any discrepancies for mortgage process.
- Communicated with customers to resolve common title issues.
- Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
- Coordinated and executed closing with clients for both refinance and purchase mortgage closings.
Team Leader- Hardlines
Target
07.1999 - 07.2004
- Built strong relationships with customers through positive attitude and attentive response.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Maintained team flexibility and embraced change to adapt to changing business trends.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Answered questions about store policies and addressed customer concerns.
- Created inviting environment for customers by maintaining store organization and cleanliness.
Store Director
Toys R Us
01.1990 - 07.1999
- Oversaw staffing and training, safety compliance, inventory control and financial functions.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Reported to district manager regarding store and staff issues, financial goals and sales.
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Protected store from loss or theft by setting and enforcing clear security policies.
Area Coordinator
Cincinnati Shoe Company
02.1985 - 01.1990
- Performed administrative functions by preparing weekly reports, completing forms and initiating correspondence.
- Oversaw inventory levels for 8 shoe stores in Southeast Michigan to ensure all stores had proper selection to drive sales.
- Set sales goals for all 8 stores and developed plans with store managers to obtain goals.
- Maintained staffing levels at all 8 stores.
- More info upon request
Education
High School Diploma -
Milford High School
Milford, MI06.1981
Skills
- Goal Management
- Workflow Planning
- Team Direction
- Change Management Process
- Client Relationship Management
- Recruitment and Selection
- Strategic Planning
- Employee Development
- Cloud Strategy
- Process Improvement Initiatives
Certification
- Certified Leader, SAFE Agile Processes
- Scrum Master Certified
- Agile Product Owner Certification
Timeline
Director of Engineering
Rocket Mortgage
02.2015 - 08.2023
Team Leader- Engineering
Rocket Mortgage/Quicken Loans
01.2013 - 02.2015
Business Consultant-Technology
Rocket Mortgage/Quicken Loans
03.2010 - 02.2013
Team Leader-Title Clearance
Amrock/Title Source
02.2008 - 02.2010
Title Processor/Mortgage Closer
Amrock/Title Source
01.2005 - 02.2008
Team Leader- Hardlines
Target
07.1999 - 07.2004
Store Director
Toys R Us
01.1990 - 07.1999
Area Coordinator
Cincinnati Shoe Company
02.1985 - 01.1990
High School Diploma -
Milford High School
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