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John Elliott
Wood River,IL
Summary
As a dedicated Customer Support Specialist I have developed the skills to listen to and resolve client concerns across a broad spectrum of mental health related issues effectively and efficiently while exceeding productivity targets and maintaining up to date knowledge of organization and HIPAA protocols. I also volunteer for a local youth ministry on weekends which has further reinforced the interpersonal and organizational skills used in a work environment. In my personal life, I am the proud Father of three adorable dogs and Uncle to four incredible nieces. I am looking for remote work so that I may relocate and begin my own family. Further work history available upon request.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Centerstone
04.2012 - Current
- Responded to mental health related phone calls from clients and providers promptly, courteously, and professionally
- Managed high volume of inbound and outbound calls, emails, and instant messages while maintaining excellent experience quality standards and adhering to HIPAA procedures
- Collaborated closely with other departments such as Home Health and the Crisis Intervention Team to resolve complex customer issues quickly and efficiently
- Prepared daily reports and dictations for clinical staff
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times
Inside Sales
Blue Refuge
01.2020 - 11.2022
- Developed and implemented strategies to increase sales volume
- Designed educational modules to enhance mental health awareness among school leaders
- Partnered with educational administrators to resolve student mental health concerns
- Coordinated with administrators, educators, students, and providers
Education
Some College (No Degree) - Philosophy
Lewis And Clark Community College
Godfrey, ILSkills
- Exceptional Customer Support
- Effective Time Management
- Effective Multitasking
- Strong Verbal and Written Skills
- Experienced in HIPAA regulated wok environment
Accomplishments
As a Customer Support Specialist I have been honored to have been singled out several times by my superiors for a job well done, including earning a flawless score on our 2024 internal survey, top-lined by the quote: "John is especially helpful, kind, and charming."
Software
Certification
Completed course in Grant Writing at Southern Illinois University, Edwardsville in January of 2022
Timeline
Inside Sales
Blue Refuge
01.2020 - 11.2022
Customer Support Specialist
Centerstone
04.2012 - Current
Completed course in Grant Writing at Southern Illinois University, Edwardsville in January of 2022
Some College (No Degree) - Philosophy
Lewis And Clark Community College
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