Avatar NX
John Elliott
Wood River,IL
Summary
As a dedicated Customer Support Specialist I have developed the skills to listen to and resolve client concerns across a broad spectrum of mental health related issues effectively and efficiently while exceeding productivity targets and maintaining up to date knowledge of organization and HIPAA protocols. I also volunteer for a local youth ministry on weekends which has further reinforced the interpersonal and organizational skills used in a work environment. In my personal life, I am the proud Father of three adorable dogs and Uncle to four incredible nieces. I am looking for remote work so that I may relocate and begin my own family. Further work history available upon request.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Customer Support Specialist
Centerstone
04.2012 - Current
- Responded to mental health related phone calls from clients and providers promptly, courteously, and professionally
- Managed high volume of inbound and outbound calls, emails, and instant messages while maintaining excellent experience quality standards and adhering to HIPAA procedures
- Collaborated closely with other departments such as Home Health and the Crisis Intervention Team to resolve complex customer issues quickly and efficiently
- Prepared daily reports and dictations for clinical staff
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support
- Delivered exceptional customer service experiences by maintaining a positive attitude, active listening skills, and empathetic responses to customer concerns
- Enhanced customer satisfaction by addressing and resolving complex issues promptly and professionally
- Provided timely assistance to customers via phone, email, and live chat channels, ensuring a high level of professionalism at all times
Inside Sales
Blue Refuge
01.2020 - 11.2022
- Developed and implemented strategies to increase sales volume
- Designed educational modules to enhance mental health awareness among school leaders
- Partnered with educational administrators to resolve student mental health concerns
- Coordinated with administrators, educators, students, and providers
Education
Some College (No Degree) - Philosophy
Lewis And Clark Community College
Godfrey, ILSkills
- Exceptional Customer Support
- Effective Time Management
- Effective Multitasking
- Strong Verbal and Written Skills
- Experienced in HIPAA regulated wok environment
Accomplishments
As a Customer Support Specialist I have been honored to have been singled out several times by my superiors for a job well done, including earning a flawless score on our 2024 internal survey, top-lined by the quote: "John is especially helpful, kind, and charming."
Software
Certification
Completed course in Grant Writing at Southern Illinois University, Edwardsville in January of 2022
Timeline
Inside Sales
Blue Refuge
01.2020 - 11.2022
Customer Support Specialist
Centerstone
04.2012 - Current
Some College (No Degree) - Philosophy
Lewis And Clark Community College
Similar Profiles
McKinsey SparksMcKinsey Sparks
Office Professional at CenterstoneOffice Professional at Centerstone
Abigail FrazierAbigail Frazier
Medical Front Desk Receptionist at CenterstoneMedical Front Desk Receptionist at Centerstone
Christina ThomasChristina Thomas
988 Chat and Text Crisis Specialist at Centerstone988 Chat and Text Crisis Specialist at Centerstone