John Ellis

Graystone Catering

02.1997 - Current

Implemented escalation procedures to effectively handle time-sensitive issues.
Trained and guided team members to maintain high productivity and performance metrics.
Pursued and Booked each event
Streamlined business processes by analyzing current procedures and implementing necessary improvements.
Provided Logistics for each event from beginning to end including procurement, employee staffing, timeline management , vendor management, loading and unloading
Provided continual communication via email and phone with each client from booking to event date completion.
Negotiated contracts with vendors, securing the best possible terms for the company''s needs and budget constraints.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Assisted in recruiting, hiring and training of team members.
Managed purchasing, sales, marketing and customer account operations efficiently.
Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Self-motivated, with a strong sense of personal responsibility.
Applied effective time management techniques to meet tight deadlines.
Gained strong leadership skills by managing projects from start to finish.
Demonstrated respect, friendliness and willingness to help wherever needed.