Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

John Ellison

Loudon

Summary

Dynamic Sr. Director of Operations at D&Z with a proven track record in organizational strategy development and project management. Expert in vendor management and regulatory adherence, I successfully enhanced client relationships, driving significant business growth and improving account retention. Recognized for my leadership and innovative problem-solving skills, I deliver impactful results.

Overview

44
44
years of professional experience

Work History

Sr Director of Operations

D&Z
Norfolk
01.2009 - Current
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Developed and maintained client relationships to grow business and improve account retention.
  • Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Maintained up-to-date knowledge of industry trends and advancements in technology.
  • Delegated work to staff, setting priorities and goals.
  • Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
  • Provided strategic direction to cross-functional teams to ensure successful execution of projects.
  • Monitored progress by establishing plans, budgets and measuring results.
  • Worked with management team to develop operational goals aligned with business strategy.
  • Developed comprehensive contingency plans for responding quickly when unexpected disruptions occur.
  • Managed the daily operations of a multi-site organization, ensuring compliance with company standards.
  • Managed vendor relationships by negotiating contracts and monitoring performance metrics.
  • Recognized employees for demonstrating excellent service resulting in increased company morale.
  • Enhanced customer service and satisfaction through policy and procedural changes.
  • Ensured compliance with relevant laws and regulations pertaining to safety practices in the workplace.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Oversaw budgeting, forecasting, financial analysis, and resource allocation activities.
  • Maintained relationships with customers by providing timely responses to inquiries or complaints regarding services or products offered.
  • Set goals and expectations for direct reports using performance review process, holding staff accountable.

Director of Operations

The Atlantic Group
Norfolk
04.2004 - 11.2007
  • Initiated and launched Radiological services department within The Atlantic Group.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Developed and implemented operational strategies to improve efficiency and reduce costs.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Promoted products, increasing customer base, and market share.
  • Ensured compliance with applicable laws, regulations, industry standards.

VP of Operations

Numanco
Tulsa
06.2001 - 02.2004
  • Responsible for the day-to-day operation of company operations. Departments that reported to the VP position include Staffing/Recruiting, Payroll & Billing, Security Background Services, Specialty Decontamination Services, Project Management, Human Resources, and the legal department.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.
  • Provided excellent service and attention to customers when face-to-face or through phone conversations.
  • Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
  • Assisted with customer requests and answered questions to improve satisfaction.

Director of Operations

NSS/ Numanco
Tulsa
01.2000 - 05.2001
  • Managed comprehensive oversight of operations and support services in the division, which included staffing operations, NEI 03-01 security access authorization, contract compliance, payroll, and billing.
  • Established operational guidelines and identified opportunities for improvement.
  • Coordinated activities between different departments to ensure successful completion of projects.
  • Implemented successful business strategies to increase revenue and target new markets.
  • Organized and oversaw work schedules of departmental managers.
  • Communicated clear and consistent messages regarding departmental goals to produce desired results.
  • Analyzed financial data to make informed decisions on cost savings initiatives.
  • Negotiated contracts with suppliers ensuring best value pricing options were secured.
  • Formed and sustained strategic relationships with clients.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Ensured compliance with applicable laws, regulations, industry standards.
  • Resolved customer service issues in a timely manner while maintaining high levels of customer satisfaction.
  • Prepared detailed reports outlining operational results on a regular basis.

Regional Manager

NSS/ Numanco
01.1997 - 12.1999
  • Responsible for Entergy Nuclear (North & South), TVA Nuclear and Luminant (CPNPP.
  • Analyzed regional market trends to discover new opportunities for growth.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Conducted regular meetings with managers to discuss sales performance and provide guidance on improvement tactics.
  • Collaborated closely with Human Resources department on matters related to employee relations.
  • Recruited and trained new employees to meet job requirements.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Identified new business opportunities through market research and industry trends.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Provided mentorship and coaching to staff members throughout the region as needed.
  • Hired talented, trainable team members, and drove new business strategies to grow revenues.

Radiation Protection Site Manager

NSS/Numanco
Hershey
05.1990 - 11.1996
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Facilitated team meetings to discuss project status, challenges, and strategies for improvement.
  • Resolved conflicts among site personnel and subcontractors, maintaining a positive work environment.
  • Implemented rigorous safety protocols, reducing workplace incidents by a significant percentage.
  • Developed contingency plans to address unforeseen challenges, minimizing impact on project timeline.
  • Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
  • Evaluated employee performance through regular reviews and feedback sessions.
  • Prepared budgets and monitored expenses to stay within allocated limits.
  • Resolved conflicts between staff members in a timely manner.
  • Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
  • Responded promptly to customer inquiries or complaints.
  • Managed daily operations of the site, including staff and contractors.
  • Oversaw daily operations, ensuring project milestones were met in alignment with budget and timeline constraints.

Radiation Protection Supervisor

NSS/Numanco
Hershey
02.1988 - 02.1990
  • Investigated incidents involving potential overexposure or contamination to identify root causes and recommend solutions.
  • Developed and maintained radiation safety procedures, policies, and standards.
  • Maintained adherence to safety procedures for disposal and handling of radioactive materials.
  • Managed safety of worksite and adherence to OSHA regulations.
  • Assisted in the development of emergency response plans for accidental releases of radioactive material into the environment.
  • Provided training for personnel on proper use of radiation sources and safety protocols.
  • Utilized safe practices in alignment with company safety program and policies.
  • Verified that all personnel working with radioactive materials had appropriate qualifications or authorizations.
  • Participated in interdepartmental meetings regarding issues concerning radiation protection matters.
  • Maintained updated knowledge through continuing education and advanced training.
  • Worked with cross-functional teams to achieve goals.
  • Contributed innovative ideas and solutions to enhance team performance and outcomes.

Sr Radiation Protection Technician

NSS / Numanco
Hershey
01.1984 - 01.1988
  • Documented, recorded and analyzed data and trend findings.
  • Reported non-compliance issues to management and proposed corrective actions.
  • Provided safety training to personnel on proper use of radiation protection devices.
  • Investigated potential sources of radiological contamination at sites under investigation or remediation activities.
  • Responded to incidents involving possible overexposure or contamination by radioactive materials.
  • Maintained laboratory instruments and equipment while following safety procedures.
  • Maintained records of radiation readings and survey results.
  • Advised personnel on best practices for minimizing occupational exposure to radiation.
  • Performed regular maintenance checks on all radiation detection instrumentation.
  • Conducted surveys of areas to identify sources of radiation contamination.

Jr Radiation Protection Technician

Various
09.1981 - 11.1983
  • Conducted radiation surveys to identify sources of radiation and potential hazards.
  • Prepared written procedures describing methods used to control potential exposure to hazardous materials such as radioactive isotopes.
  • Maintained laboratory instruments and equipment while following safety procedures.
  • Assisted in the development, implementation and evaluation of radiation safety programs.
  • Monitored radiation levels with survey instruments such as Geiger counters, dosimeters, and ionization chambers.
  • Conducted self-monitoring of radiation dose and related radiological surveys for lab tasks.

Laborer

Bechtel
Russellville Arkansas Nuclear One
01.1981 - 08.1981
  • Completed a variety of physical labor tasks. Worked in areas performing decontamination.

Education

Certificate of Technical Studies - Radiation Protection

Instutite of Resource Management
Maryland
06-1982

Some College (No Degree) - Bible Studies

Maranatha Bible College
Maryland

Skills

  • Organizational strategy development
  • Budgetary analysis
  • Vendor management
  • Strategic operations planning
  • Regulatory adherence
  • Project management

Affiliations

  • Very active in church and community relationships. Enjoy spending time with family.

Timeline

Sr Director of Operations

D&Z
01.2009 - Current

Director of Operations

The Atlantic Group
04.2004 - 11.2007

VP of Operations

Numanco
06.2001 - 02.2004

Director of Operations

NSS/ Numanco
01.2000 - 05.2001

Regional Manager

NSS/ Numanco
01.1997 - 12.1999

Radiation Protection Site Manager

NSS/Numanco
05.1990 - 11.1996

Radiation Protection Supervisor

NSS/Numanco
02.1988 - 02.1990

Sr Radiation Protection Technician

NSS / Numanco
01.1984 - 01.1988

Jr Radiation Protection Technician

Various
09.1981 - 11.1983

Laborer

Bechtel
01.1981 - 08.1981

Certificate of Technical Studies - Radiation Protection

Instutite of Resource Management

Some College (No Degree) - Bible Studies

Maranatha Bible College

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John Ellison