Summary
Overview
Work History
Education
Affiliations
Hobbies and Interests
Military Service
Personal Information
Timeline
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JOHN E. MATTHEWS

Reno

Summary

Resourceful vice president with several years of results-oriented experience in business intelligence and operations management. Culturally-sensitive and ethical professional with demonstrated success in developing and implementing optimized solutions. Versatile leader recognized for driving results in collaborative, inclusive manner.

Overview

20
20
years of professional experience

Work History

Vice President and Head, Global Commercial Solutions

Quest-Global
07.2023 - 08.2024
  • Planned and executed successfully multiple efforts to improve contribution margins on client contracts, developed and led training to raise the overall business acumen for the sales and delivery organizations, and coached and advised senior leaders and other client and supplier facing executives on negotiation tools and techniques, achieving an outstanding win ratio.
  • Extensive experience in prime contracts and subcontracting in both commercial and governmental arenas with in-depth understanding of FAR from 'cradle to grave'.
  • Created negotiation program for procurement professionals to build better supplier relationships and ensure continuity of supply. Moved from an adversarial approach with suppliers to a partnering approach gaining an 8% cost advantage.

Senior Director, Business Performance and Lead Business Negotiator, Negotiations Center of Excellence

Accenture LLC
04.2006 - 03.2023
  • Directly planned and conducted major client facing negotiations, in a highly matrix environment for all aspects of Accenture’s portfolio.
  • Working with client delivery teams resolved major issues impacting delivery of existing contracts to ensure client satisfaction levels are maintained and Accenture’s potential exposure is limited.
  • Advised management on the latest trends and techniques being used in negotiations by clients and their third-party advisors with extensive and successful TPA interaction.
  • Led 'dispute resolution' activities on a global basis utilizing a direct, hands-on approach, avoiding, in all cases, litigation and achieved a 95% client retention rate.
  • Developed and delivered core training and one-on-one coaching, utilizing interest-based negotiation techniques, for Accenture’s client facing Managing Directors, consistently achieving ratings well above ratings given for other similar courses.
  • Developed and delivered on a global basis, highly specialized, custom client-facing training on negotiation matters, including risk management, contract term interpretation, delivery, project and program management, and similar areas, with an emphasis on high-technology and aerospace issues.
  • Such training was rated by a major UK-based aircraft engine manufacturer as the best commercial training they had ever seen.
  • Delivered highly successful training under FAR/DFAR and achieved significant improvements in DCASMA audits.
  • Expatriate assignment in Singapore covering the Asia/Pacific region.

Operations and Delivery Lead, America’s Region, Accenture Procurement

Accenture
04.2006 - 03.2023
  • Overall operations and delivery lead for all procurement functions in North and South America.
  • Managed staff of 150 successfully delivering all procurement services to Accenture within the region, including all corporate social responsibility functions.
  • Exceeded cost reduction goals by 19% while reducing procurement cycle times by 40%.
  • Concurrently integrated subcontractor management into procurement and centralized the sourcing and category management functions.
  • Led major centers in Toronto, Chicago, Pittsburgh, San Antonio, Mexico City, Sao Paulo, and Buenos Aries.

Senior Director, Major Subcontractor Management

Accenture
04.2006 - 03.2023
  • Successfully led a multi-year program to create and staff a centralized, world-wide major subcontractor management function for the entire firm’s operations, formerly highly decentralized.
  • Met all objectives to reduce the overall subcontractor risk, improve the value proposition when using subcontractors, and ensure subcontractors are managed utilizing best practices by end of second year.
  • Focused on improving the initial subcontractor selection process and management of the relationship with the subcontractor community, creating alliance relationships with major parties.
  • Responsible for the development and implementation of all staffing plans, operating rules and tools employed, metrics, internal and external relationships, and all other required functions.
  • Achieved high quality results in projects in Russia, Germany, Singapore, and the United Kingdom.
  • Accenture has not suffered a major subcontractor failure since this program was established.
  • Initial team of 12 growing to 30 second year-end.
  • Recognized at the firm’s highest levels for outstanding people development skills and programs.

Director of Operations and Delivery Programs Lead, Accenture Customer Care BPO Services

Accenture
04.2006 - 03.2023
  • Chief of staff for Accenture Customer Contact BPO Services with worldwide responsibility.
  • Identified opportunities for synergies between units in the Philippines, India, North America and South America, provided day to day oversight of the operational and support processes, technologies and procedures, drove operating units to leverage common tools, technologies, and processes, established standards in Operations and Reporting across all units based on Operational Excellence, and Customer Contact standards employing COPC methodology.
  • Responsible for the administration of budgets related to non-project activities.
  • Extensive client interface.
  • The scope of authority covered 12,000 employees and contractors.

Managing Director and Overall Business Lead, Accenture Customer Care BPO Services – India

Accenture
Bangalore
04.2006 - 03.2023
  • Responsible, with profit and loss accountability, for the operation of two company owned customer contact centers and three vendor operated centers located in India.
  • Revitalized lagging performance of all centers and ensured that all customer facing metrics were achieved.
  • Extensive client interaction and reporting as primary client contact for all operational matters.
  • Established record level performances in all centers with the lowest attrition rates ever achieved by the firm in India, reducing attrition by 50%.
  • Successfully secured, as overall capture team lead, four new major contracts with UK customers, providing the business with a more secure and diverse customer base.
  • Operated all centers within established budgets.
  • Created new employee recognition and incentive programs, regaining credibility with U.S. leadership and customers that the Indian operations had lost under prior leadership.
  • Managed 4,000 employees and contractors.
  • Supported start-up of company owned centers in the U.S., Philippines, and Latin America.

Director, Strategic Program Management

Microsoft Licensing, GP
Reno
01.2005 - 04.2006
  • Responsible for the management of all strategic programs, not tied to a specific customer, including all operational planning, testing, and compliance with Sarbanes-Oxley legislation and other regulations; all business continuity and disaster recovery planning for all customer service/contact centers (Reno, Seattle, Dublin, Fort Lauderdale) including plan development, plan approval, training, testing, and revision; as well as the resolution of customer issues which defied resolution at the operational level.

Director, OEM Contract and Revenue Management

Microsoft Licensing, GP
Reno
01.2005 - 04.2006
  • Responsible for all Microsoft Corporation licensing in the Americas and Asia.
  • Directed the creation, management and billing of $10B in license revenue to OEM PC manufacturers and mobile device developers.
  • Coordinated all operations with EMEA counterpart center in Dublin.
  • Achieved all SLA’s and consistently established the company’s best practice on contract and billing accuracy.
  • Maintained a high level of customer and supplier contact, providing an open and uninhibited communication channel.
  • Supervised six managers.

Education

Juris Doctor - Honor Council

The University of Arkansas
Little Rock, Arkansas

Bachelor of Science - Education, Dean's List and Alpha Chi, Distinguished Military Student, Distinguished Military Graduate

Henderson State University
Arkadelphia, Arkansas

Master’s Certificate - Contract Negotiations

School of Business and Public Management, The George Washington University

Master’s Certificate - Contract Administration

School of Business and Public Management, The George Washington University

Six Sigma Leadership Training -

University of Washington

Certificate of Completion - Program on Negotiation

Harvard Negotiation Institute, Harvard Law School

Affiliations

  • The Institute of Supply Management, Arizona State University
  • Certified Purchasing Manager
  • Accredited Purchasing Practitioner
  • National Contract Management Association, United States, Featured Speaker at NCMA World Congress in 2005 and 2006

Hobbies and Interests

  • Golf
  • Aviation
  • Reading
  • Classic automobiles

Military Service

U.S. Army, Captain, Served in Vietnam as a member of the Military Assistance Command Special Operations Group (MACSOG), Member, Special Forces Club, London

Personal Information

  • Citizenship: US Citizen
  • Number of Children: no children
  • Marital Status: Married

Timeline

Vice President and Head, Global Commercial Solutions

Quest-Global
07.2023 - 08.2024

Senior Director, Business Performance and Lead Business Negotiator, Negotiations Center of Excellence

Accenture LLC
04.2006 - 03.2023

Operations and Delivery Lead, America’s Region, Accenture Procurement

Accenture
04.2006 - 03.2023

Senior Director, Major Subcontractor Management

Accenture
04.2006 - 03.2023

Director of Operations and Delivery Programs Lead, Accenture Customer Care BPO Services

Accenture
04.2006 - 03.2023

Managing Director and Overall Business Lead, Accenture Customer Care BPO Services – India

Accenture
04.2006 - 03.2023

Director, Strategic Program Management

Microsoft Licensing, GP
01.2005 - 04.2006

Director, OEM Contract and Revenue Management

Microsoft Licensing, GP
01.2005 - 04.2006

Juris Doctor - Honor Council

The University of Arkansas

Bachelor of Science - Education, Dean's List and Alpha Chi, Distinguished Military Student, Distinguished Military Graduate

Henderson State University

Master’s Certificate - Contract Negotiations

School of Business and Public Management, The George Washington University

Master’s Certificate - Contract Administration

School of Business and Public Management, The George Washington University

Six Sigma Leadership Training -

University of Washington

Certificate of Completion - Program on Negotiation

Harvard Negotiation Institute, Harvard Law School

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