John Engel

Serve primarily as a liaison for administrative needs between the technicians, warranty writers, and customers. Provide parts information, and compile that information into the appropriate estimates for either Extended or Retail as needed. Have during this time frame and prior served as (in an unofficial capacity) Shop Foreman, Dispatcher (2x), and filled in for the Shop Manager at times during their absence. I am extremely familiar with ALL shop policies, procedures, computer systems, dispatching of work, assigning the correct technician to the ROs lines, as well as all of the complex computer systems, phones, and just the overall Dealership day to day functions. This I believe will alleviate and lead to very little if any time for "getting up to speed" allowing for a smooth transition.

Responsible for the daily administrative functions of the company by providing the following:

• Provide student support by updating internal documents
• Tracking status
• Provide general counseling

Responsible for the shipping and receiving of all materials

Coordinated and provided travel itinerary for Instructors and material sent to and from the hotels

Responsible for updating company website providing the following

• Class location
• Upcoming events
• Supporting documents to Student Center

• Installed newly purchased equipment in recreational vehicles.
• Diagnosed and repaired 12VDC & 110VAC, plumbing and all other various problems in recreational vehicles.
• Performed preventive maintenance work on recreational vehicles.
• Completed thorough inspections of trailers and campers to evaluate maintenance concerns and determine areas in need of repair.
• Repaired plumbing or propane gas lines and appliances
• Repaired cosmetic damage to areas such as walls and floors.
• Explained vehicle systems operation to customers.
• Knowledgeable of all areas of RV repair and service
• Ability to listen to customer concerns and perform repairs to their satisfaction
• Created and perfected the CLD Service Shop estimating system for Extended and Retail estimates significantly reducing the technician's time away from the shop turning hours.
• Created/maintained spreadsheets to calculate and track technician productivity
• Served as a Team Leader and Third Shift Manager with an overall productivity average of 110%