John Ercink

Dynamic technical service, training, and facilities manager with a proven track record at Bobcat Company, excelling in training program development, project management, budgeting, strategic planning, and product management. Successfully built and manage a high-performing training center including staff, enhancing technical skills for 1,500 students annually. Expert in cross-departmental collaboration and data analysis, driving customer satisfaction, product improvements, and operational excellence.

• Bobcat Company, West Fargo, ND, 01/01/19, present, Technical Training Manager, Deliver technical training to Bobcat service technicians, Hired and built the training staff in Denver, 1500 students per year are trained with the staff through the training center.
• Bobcat Company, Gwinner, ND, 01/01/09, 12/31/15, Product Service Department Manager (Compact, Heavy), Department manager that includes Product Service Management, Technical troubleshooting dept, and Call Center administration and process., Report to the Director of Marketing Services (product support), Strategic planning, Recognizing and defining strategic initiatives and executing to the plan., Dept. staffing and alignment, Staff reviews and goal setting
• Bobcat Company, Gwinner, ND, 01/01/04, 12/31/09, Skid Steer Loader Product Service Manager, Manage the technical call center department., Direct supervisor of the technical troubleshooters., Forecast and manage the department’s annual budget., Hold an active role in new product development., Provide voice of customer relative to product quality and reliability regarding Skid Steer loaders manufactured in Gwinner North Dakota., Work with Engineering and Manufacturing to resolve technical product problems to improve product quality and reliability., Analyze, summarize, and present warranty information to other functional areas within the company., Communicate product service and technical product information to field staff and dealers via e-mail, Bobcatnet (knowledge base), service letters, technical bulletins, etc., Supervise 2 other product service managers., Evaluate, make recommendations, and generate appropriate internal documentation regarding field modifications.
• Bobcat Company, Gwinner, ND, 01/01/01, 12/31/04, Versahandler and Loader Backhoe Product Service Manager, Hold an active role in new product development., Provide voice of customer relative to product quality and reliability regarding the telehandler product line manufactured in Pohchateau, France and the loader backhoe product lines manufactured in Dobris, Czech Republic.
• Bobcat Company, Gwinner, ND, 01/01/98, 12/31/01, Knowledge Base Administrator, Developed and maintained an internet based database of technical product and troubleshooting information that provides our dealer network and field staff the most current and timely service information., Sourced and worked with outside software developers to create the platform for the system.
• Melroe Company, 01/01/95, 12/31/98, Regional Service Manager Melroe Ag products, Called on dealers within and assigned geographical area., Reviewed and approved or rejected warranty claims., Made good will policy adjustments., Evaluated dealer labor rates., Provided technical troubleshooting to assigned dealers.

• 30 Years’ management experience with Bobcat Company.
• Built the first company owned technical training center located in Denver Colorado.
• Led development of Bobcats training LMS.
• Led the project to bring the first CRM tool to Bobcat Company in 2003.
• Led the development of the product quality improvement process that prioritizes and ranks issues to improve product quality.
• Bachelor’s degree in Management.
• Technical degree in Recreational Engines.
• Lean Six Sigma Green Belt certified.

• Doosan CREDO award for development of the Bobcat Training Center