John Estrada
Brea
Summary
Dynamic Operations Manager with extensive experience at Floor & Decor, excelling in team leadership and operational efficiency. Proven track record achieving exceptional operational metrics, achieving sales budgets through effective staff training and inventory management,
and enhancing customer satisfaction. Recognized for empowering employees and implementing policies that drive accountability and performance, thus creating low turnover rate within every team I manage.
Overview
10
10
years of professional experience
Work History
Operations Manager
Floor & Decor
04.2024 - Current
- This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Operations Manager
Floor & Decor
10.2021 - 04.2024
- This position is responsible for all aspects of store operations, which include providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and associate education. Ensures the store is a safe workplace and provided a safe shopping experience, while maximizing company profitability by managing the store operations.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
Department Manager
Floor & Decor
08.2019 - 10.2021
- Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
Department Manager
Floor & Decor
07.2018 - 08.2019
- Responsible for achieving sales budgets and providing an exceptional shopping experience to every customer through established company guidelines concerning sales, customer service, and staff training and development.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
- Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
Assistant Department Manager
Floor & Decor
10.2016 - 07.2018
- This position is responsible for training and developing Product Sales Specialists and ensuring that customers have a positive shopping experience by receiving exceptional customer service and product information.
- Conducted regular performance evaluations for team members, providing constructive feedback for continuous improvement.
- Motivated associates to consistently deliver effective selling behaviors through coaching and recognition.
- Trained new employees on company policies, procedures, and best practices, contributing to their professional development.
- Participated in storewide initiatives such as visual merchandising updates or special events planning, demonstrating cross-functional teamwork abilities.
Warehouse Supervisor
Floor & Decor
03.2016 - 10.2016
- The Warehouse Supervisor is responsible for directing and overseeing the warehouse operations of each retail store. In addition, the Warehouse Supervisor is responsible for supervising warehouse specialists, order pickers and forklift operators; will support the Receiving Supervisor in managing the daily freight schedule based on customer and inventory needs.
- Supervised warehouse operations by managing employees during shifts.
- Supervised shipping and receiving, distribution and workplace safety.
- Supervised shipping and handling operations.
Warehouse Associate
Floor & Decor
03.2015 - 03.2016
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Worked safely around moving machinery.
- Collaborated with team members to achieve daily targets and complete tasks efficiently.
- Performed inventory control, such as counting, and stocking merchandise.
Education
No Degree -
Fullerton College
Fullerton, CASkills
- Problem-solving
- Team leadership
- Operations management
- Decision-making
- Operational efficiency
- Employee relations and conflict resolution
- Staff training
- Staff management
- Inventory management
- Management
- Operations oversight
- Policies and procedures implementation
- Employee motivation
- Staff development
- Goal setting
- Customer service
Accomplishments
SER
2021
1st- NA
2nd- 91.10%
2022
1st- 90.73%
2nd- 96.48%
2023
1st- 96.52%
2nd- 94.50%
2024
1st- 96.87%
2nd- 97.93%
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
Floor & Decor
04.2024 - Current
Operations Manager
Floor & Decor
10.2021 - 04.2024
Department Manager
Floor & Decor
08.2019 - 10.2021
Department Manager
Floor & Decor
07.2018 - 08.2019
Assistant Department Manager
Floor & Decor
10.2016 - 07.2018
Warehouse Supervisor
Floor & Decor
03.2016 - 10.2016
Warehouse Associate
Floor & Decor
03.2015 - 03.2016
No Degree -
Fullerton College
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