John Ernst
Maitland,FL
Summary
Dedicated Head Golf Professional at Interlachen Country Club with experience leading successful golf operations.
Proven expertise in managing golf facilities, coaching players of all skill levels, and organizing tournaments and events. Skilled in staff management, customer service, and implementing effective strategies to drive revenue growth.
Adept at fostering positive relationships with members, guests, and vendors to ensure exceptional experiences and maintain a high level of satisfaction. Strong leadership qualities combined with a passion for the game make me an asset to any golf club or resort seeking to elevate their golf program
Overview
12
12
years of professional experience
Work History
Head Gold Professional
Interlachen Country Club
10.2021 - Current
- Promote a welcoming environment to attract new members, resulting in steady club growth.
- Boost pro shop sales with strategic inventory management and strong supplier relationships.
- Manage relationships with key vendors effectively to secure optimal pricing on products and services used throughout the club.
- Manage hiring, supervision, scheduling, and oversight of golf staff
- Play key role in increasing yearly sales from $435,000 to a record $625,000
- Directly involved in merchandising, ordering hard goods, and equipment management for a well-kept shop
- Managed demo and fitting equipment, ensuring members receive the best golf equipment
- Handled accounts with Callaway, PING, Titleist, XXIO, and TaylorMade
- Proficient in FlightScope and skilled in fitting using the device across multiple brands
Masters Merchandise Operations Supervisor
Augusta National Golf Club
04.2017 - 04.2024
- For the past 8 years, I've worked the Masters Golf Tournament in the merchandise shop
- For the 2018 Masters Tournament, I was promoted to Sales Floor Supervisor for the South Village Golf Shop, and have been in that role since each year
- Monitored workflow to improve employee time management and increase productivity.
- Directly supervise 14 assistant supervisors and a sales staff of approximately 100 employees making sure the sales floor is successful
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
PGA Golf Professional
Interlachen Country Club
06.2016 - 09.2021
- Started out as outside staff supervisor with main responsibilities of hiring, supervising, scheduling, and managing a staff of 15 employees
- Was responsible for the daily shop activities and staff schedule
- From merchandising the shop to ordering hard goods and equipment, left fingerprint on the a well kept shop
- Our sales increased every year I was in this role, with yearly sales starting at $435,000 and now reaching record $625,000 in the past year
- Managed our demo and fitting equipment to give our members a the best golf equipment
- Managed 5 different equipment accounts with Callaway, PING, Titleist, XXIO, and TaylorMade
- Proficient on FlightScope and how to fit using the device with multiple different brands.
Merchandising Operations Intern
Augusta National Golf Club
01.2016 - 05.2016
- Received and distributed merchandise for Augusta National Golf Club and the 2016 Masters Tournament using NetSuite
- I set up truck builds for shipping headwear for the Masters tournament, and managed the set up for all of the golf shop’s sales floor and back stock
- During the 2016 Masters Tournament, was Ladies Section Supervisor for the South Village Shop with 19 sales and stocker employees under my supervision
Intern, Inside and Outside Golf Operations
Old Edwards Club
05.2014 - 08.2015
- As a golf intern, I maintained and took care of the cart fleet, practice facility, and clubhouse
- Made sure that every member and guest was enjoying their time at Old Edwards and that the golf operation was running smoothly
- Taught multiple junior camps and gave one–on-one lessons with members
- Worked in the golf shop helping the professional golf staff with daily operations by using the Jonas System for tee time management and POS
- Managed new inventory as it came in and displayed in the shop.
Intern, Golf Instructor
Brad Brewer Golf Academy
05.2012 - 08.2013
- Taught youth clinics, group, and private lessons
- Youth lessons were a week long and dealt with beginning to intermediate golfers
- Private lessons were between one and four hours long and dealt with full swing to on course lessons
- Spent considerable hours on the V Pro series swing analysis program.
Education
Bachelor of Science - Professional Golf Management
Florida State University
Tallahassee, Florida12.2015
Skills
- PGA Class A Professional
- Callaway Professional Staff
- Callaway Certified Master Fitter
- Certified PING Fitter
References
- Jay Kennedy, Director of Golf, 2245 Interlachen Court, Winter Park, FL, 32792, (407) 657-5220, jkennedy@interlachenccfl.com
- Matt Dial, Receiving & Distributing Manager, 2604 Washington Road, Augusta, GA, 30904, (706) 607-6000, mcdial@augustanational.com
- Jordan Kenter, Director of Golf, 705 Highlands Cove Drive, Highlands, NC, 28741, jkenter@oldedwardsclub.com
Timeline
Head Gold Professional
Interlachen Country Club
10.2021 - Current
Masters Merchandise Operations Supervisor
Augusta National Golf Club
04.2017 - 04.2024
PGA Golf Professional
Interlachen Country Club
06.2016 - 09.2021
Merchandising Operations Intern
Augusta National Golf Club
01.2016 - 05.2016
Intern, Inside and Outside Golf Operations
Old Edwards Club
05.2014 - 08.2015
Intern, Golf Instructor
Brad Brewer Golf Academy
05.2012 - 08.2013
Bachelor of Science - Professional Golf Management
Florida State University