John E. Smith
Parker,CO
Summary
Results-oriented professional with a strong background in distribution and transportation management. Skilled at driving cost efficiencies and achieving operational excellence. Demonstrated success in leading cross-functional teams and implementing strategic initiatives aligned with organizational goals. Recognized for creating collaborative environments and adapting to changing business needs. Prioritizes driving strategic change, standardization, and best in class service.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Regional Distribution Manager - Supply & Logistics
Whirlpool Corporation
12.2022 - Current
- Own overall accountability and profitability of the 5 Regional Distribution Centers in the West Region (Denver,CO/Perris, CA/Stockton, CA/Hawaii)
- Support international import operations with primary service lanes between Asia to Perris, CA., to Whirlpool DC's or drop-shipped to customers.
- Serve as a people leader that challenges and inspires all West Region direct and indirect employees to achieve business results, and continuous improvement.
- Develop and own budget plans that are consistent with Whirlpool's long-term plans and annual operating objectives.
- Accountable for overall annual budget and plans to reduce cost YoY in line with strategic plan targets.
- Deliver world class customer experience through innovative solutions through customer fulfillment operations.
- Own final contracts, performance, and service expectations for all direct and 3PL relationships including creating and executing plans to hold vendors accountable to SLAs and improvement of carrier performance YoY.
- Create and deploy strategic plans for logistics operations as an integral component of the supply chain to drive value for the company and excellence in the customer experience.
- Align and execute strategies with business objectives and translate company strategies into actionable network plans.
- Ensure all sites accomplish the customer loyalty mission of Whirlpool Corporation in the areas of product receipt, quality, storage, and shipping of the finished products to meet customer requirements.
- Build strong relationships and interact on a daily basis with many functional areas, to include: Customers, Customer trade support teams, Demand planning, Inventory Management, International and Domestic Transportation, Warehouse Operations, Warehouse facilities maintenance, Real estate and Property management
General Manager
Whirlpool Corporation
01.2021 - 01.2022
- Own overall accountability of Regional Distribution Center, including management of inbound finished goods production from Factory DC's, direct day to day shipping activities, and serve as a people leader of salaried and hourly associates
- Plan and execute P&L responsibilities for $8 million operating plan of DC
- Serve as a key leader within the Supply Chain Operations organization, providing keen logistical insight and thought processes that drive change and exhibit cost leadership practices.
- Manage, coach, mentor, and develop staff to achieve prescribed objectives with inventory management, safety, shipping, receiving, customization, recrate, customer service, project management, and continuous improvement.
- Ensure the warehouse accomplishes the customer loyalty mission of Whirlpool Corporation in the areas of product receipt, quality, storage, and shipping of the finished products to meet customer requirements.
- Develop, implement and direct equipment preventative maintenance programs, safety programs, and facility building/grounds maintenance programs.
- Responsible for the overall maintenance of the buildings, grounds, fixtures and equipment of the facility.
- Work with property management, landlords, and real estate to comply with safety, security, maintenance, facilities, materials management, and housekeeping.
- Determine weekly and monthly throughput projections to ensure we are properly staffed and equipped to meet all customer requirements.
- Assist in the design of warehouse layouts, to include product slotting and floor stowage with the goal of optimizing traffic flow and space utilization while accommodating shipping and receiving requirements.
General Manager, Customer Operations (Whirlpool)
FedEx Supply Chain
08.2019 - 12.2020
- Direct all distribution and operational goals for FedEx Supply Chain Denver operations
- On-going management of facility fiscal performance (P&L of $8 million operating plan), yearly budget preparation
- Manage, coach, mentor, and develop staff to achieve prescribed objectives with inventory management, safety, shipping, receiving, customization, recrate, customer service, project management, and continuous improvement.
- Oversee the recruitment and new hire process and ensure/ reinforce the FedEx Supply Chain teammate culture is being fostered in the facility.
- Monitor and ensure departmental/facility performance metrics are met in a timely and cost effective manner.
- Ensure the accurate and timely preparation of all necessary reports and records regarding facility operations.
- Develop, implement and direct; equipment preventative maintenance programs, safety programs, and facility building/grounds maintenance programs.
- Responsible for the overall maintenance of the buildings, grounds, fixtures and equipment of the facility.
- Work with property management, landlords, and real estate to comply with safety, security, maintenance, facilities, materials management, and housekeeping.
Senior Manager - Supply Chain & Transportation
Office Depot
01.2013 - 08.2019
- Senior Manager of DC Operations; including order fulfillment, receiving, inventory control, quality assurance, and retail distribution at 2 Regional DC's.
- Senior Manager of Transportation Operations; 7 Regional Delivery Satellites (CO, UT, WY, NM), Regional linehaul operations, Dedicated/one-way retail fleet, National small parcel, LTL, and Denver private fleet operations.
- P&L responsibility for $15 million operating plan.
- Direct retail back-haul network and reverse logistics for 76 regional stores.
- Regional market leadership support for supply chain operations, finance, continuous improvement, loss prevention, contract management, new account implementation, budget forecasting/annual planning, and customer service/sales support.
- Lead network design within assigned territory, support RFP's, carrier market negotiations/selection, 3PL contract management/compliance, annual/quarterly business reviews.
- Manage safety, quality, productivity, performance, and customer experience goals.
- Achieve stretch goals by coaching/ teaching, establishing standards, and developing mechanisms that will drive change and process improvements.
Transportation Manager
Office Depot
10.2008 - 01.2013
- Managed local transportation and 5 regional delivery satellites throughout CO/UT.
- Accountable for P&L with $12 million annual transportation budget.
- Directed small package, freight transport and Reverse logistics for 48 regional retail locations.
- Drove productivity by actively engaging associates to both understand and eliminate barriers.
- Led numerous Private Fleet expansion projects that include route design and optimization for increased efficiency and cost reduction.
Transportation Supervisor
Corporate Express, Staples
02.2007 - 09.2008
- Managed routing, driver supervision and DOT compliance.
- Coordinated schedules and routes for drivers to ensure timely deliveries and customer satisfaction.
- Ensured proper documentation was completed accurately for all transportation operations, including driver logs, vehicle inspection reports, and accident/incident reports.
- Managed a team of 35-40 drivers, providing training, guidance, and performance evaluations to maintain a high level of professionalism.
Service Manager
FedEx Home Delivery
09.2005 - 02.2007
- Managed inbound sort operation/am route dispatch, daily delivery of packages.
- Supervised all daily processes of safety, retention, and productivity/KPI service goals
Operations Supervisor, Driver
UPS
01.2003 - 08.2005
- Managed daily operations for optimal performance, ensuring smooth workflows and timely delivery of all shipments.
- Meet daily dispatch goals of all next day air/ground drivers, deliver any open routes, train swing drivers to meet all operational goals.
- Enhanced load/unload productivity, stops per hour goals by providing ongoing training, and coaching to staff members.
Education
MBA -
University of Wyoming
Laramie, WY08-2023
Bachelor of Arts -
Midwestern State University
Wichita Falls, TX12-2004
Skills
- Strategic planning
- Inventory management
- Project management
- Data analytics
- Transportation management
- Logistics management
- Budgeting and finance
- Lean principles
- Cost analysis
- Supply chain management
- SAP, Tableau, OTM, WMS
- Financial management and reporting
Certification
Lean Six Sigma Green Belt 2019
Timeline
Regional Distribution Manager - Supply & Logistics
Whirlpool Corporation
12.2022 - Current
General Manager
Whirlpool Corporation
01.2021 - 01.2022
General Manager, Customer Operations (Whirlpool)
FedEx Supply Chain
08.2019 - 12.2020
Senior Manager - Supply Chain & Transportation
Office Depot
01.2013 - 08.2019
Transportation Manager
Office Depot
10.2008 - 01.2013
Transportation Supervisor
Corporate Express, Staples
02.2007 - 09.2008
Service Manager
FedEx Home Delivery
09.2005 - 02.2007
Operations Supervisor, Driver
UPS
01.2003 - 08.2005
Lean Six Sigma Green Belt 2019
MBA -
University of Wyoming
Bachelor of Arts -
Midwestern State University
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