John Esquibel
North Las Vegas,NV
Summary
Motivational leader and organizational problem-solver with advanced supervisory, team building and customer service skills. Focused on using training, monitoring and morale-building techniques to maximize employee engagement and performance. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
12
12
years of professional experience
Work History
Assistant Manager
Advance America
North Las Vegas, NV
09.2022 - Current
- Negotiated terms of the loan agreement between lender and borrower.
- Responded promptly to customer inquiries regarding their loan status and requirements.
- Processed loan documents in a timely manner to meet closing deadlines.
- Coached, mentored and trained team members in order to improve their job performance.
- Conducted regular meetings with staff to discuss progress and identify areas of improvement.
- Provided leadership during times of organizational change or crisis situations.
- Developed and implemented strategies to increase customer satisfaction and loyalty.
- Maintained up-to-date records of employee attendance, payroll information, vacation requests.
- Oversaw marketing initiatives, increasing brand awareness and sales.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Conducted performance evaluations, providing feedback and coaching for team development.
- Ensured that all required paperwork was completed accurately and timely by both parties.
Loan Specialist
Advance America
Victorville, CA
07.2019 - 09.2022
- Maintained accurate records of all customer interactions related to loan processing activities.
- Performed periodic audits of existing customer accounts to ensure accuracy of information maintained.
- Assisted customers in understanding the terms of their loan agreements and answered any questions they had about them.
- Participated in regular training sessions on new products, services, policies, procedures.
- Reviewed loan applications and credit information to determine potential customers' eligibility for loans.
- Verified all documents provided by applicants for accuracy and completeness.
- Ensured that all loan processing activities were in compliance with relevant laws and regulations.
- Negotiated terms of repayment schedules with delinquent borrowers in order to bring accounts up-to-date.
- Compiled reports detailing approved or denied loan applications as well as delinquency status.
- Researched customer credit histories using computer databases and credit reporting agencies' websites.
- Collected payments from borrowers on past due accounts and worked out payment plans when needed.
- Listened carefully to customer complaints and swiftly resolved issues by taking appropriate action.
- Delivered high levels of customer service to facilitate smooth processes.
Shift Leader
OnTrac
Fontana
08.2015 - 07.2019
- Assisted in training new employees on shift operations.
- Conducted regular meetings with team members to discuss upcoming events or changes in policy and procedures.
- Ensured staff was properly trained on all aspects of their job duties, including safety protocols.
- Maintained an organized work environment by delegating tasks to staff as needed.
- Communicated effectively with other departments within the organization regarding staffing needs or operational issues.
- Coached team members to increase productivity and reduce workplace accidents.
Student Proctor
Hesperia school district
Hesperia
03.2012 - 06.2015
- Monitored student behavior to ensure a secure environment was maintained during examinations.
- Participated in regular meetings with faculty members responsible for administering tests via remote proctoring systems.
- Helped students understand instructions on how to take an exam, if needed.
- Promptly reported any suspicious behavior or rule violations observed during test administration to supervisors.
- Kept students safe in classroom and outside environments.
Education
Construction Manufacturing Technologies -
Victor Valley College
Victorville, CASkills
- Task Delegation
- Product and service knowledge
- Sales monitoring
- Operations Management
- Recruiting and interviewing
- Cost Reduction
- Marketing tactics
Languages
Spanish
Professional
References
References available upon request.
Timeline
Assistant Manager
Advance America
09.2022 - Current
Loan Specialist
Advance America
07.2019 - 09.2022
Shift Leader
OnTrac
08.2015 - 07.2019
Student Proctor
Hesperia school district
03.2012 - 06.2015
Construction Manufacturing Technologies -
Victor Valley College