Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
SoftwareEngineer

John Essaf

Palmetto,FL

Summary

Talented with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Dispatcher/Office Assistant

Metro Medical Transport Inc.
04.2022 - Current
  • Directed dispatching, routing and tracking of [Number] fleet vehicles.
  • Maintained updated and detailed records of calls in physical and electronic database.
  • Closely monitored dispatch board to triage and prioritize over 100 daily calls.
  • Sent out Non-Emergency Transport drivers to assist hourly callers based on locations, needs and worker availability.
  • Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures and goals.
  • Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
  • Followed detailed directions from management to complete daily paperwork and computer data entry.
  • Advised regarding delays and special circumstances.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Performed wide-ranging administrative, financial and service-related functions.
  • Remained solutions-oriented in face of complex problems to assist management and overall business direction.
  • Drafted common document templates for use by executives and employees.
  • Produced accurate driver documentation and organized resources to smoothly execute changes.

911 Call Taker

Manatee County Sheriff's Dept.
05.2010 - 07.2011
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police while tracking data in real-time environments.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Read system maps and caller information, and documented details in system.
  • Routed calls to police service to meet individual call needs.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Proved successful working within tight deadlines and fast-paced atmosphere.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Offered friendly and efficient service to customers, handled challenging situations with ease.
  • Developed and maintained courteous and effective working relationships.

Non-Emergency Medical Transport Driver

Metro Medical Transport
03.2009 - 07.2011
  • Maintained professional image and attitude to positively represent transport company and help build reputation for excellent customer service.
  • Successfully operated GPS devices, radios, and cellular devices to optimize route and maintain dispatch communications.
  • Assisted handicapped customers to safely complete transfers between van and facility.
  • Effectively communicated with dispatch to schedule transport progression and receive new orders.
  • Safely secured clientele in wheelchairs and on gurneys within van for successful, safe transportation.
  • Achieved daily preparation for vehicle inspections prior to travel.
  • Transported patients to assigned medical facilities, enabling secure delivery to appropriate departments.
  • Maintained flexible availability to accommodate on-call hours.
  • Earned and maintained necessary certifications.
  • Completed mechanical checklist prior to each shift, monitoring functionality of van.
  • Removed and replaced soiled linens and equipment to maintain sanitary conditions.

911 Emergency Dispatcher

County Of Delaware
04.2002 - 10.2008
  • Questioned callers to determine nature of problems and locations to direct type of response needed.
  • Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
  • Entered criminal record checks, driver's license numbers and warrants into telecommunications systems to fulfill officer requests.
  • Used E911 to track and maintain case incident numbers and logs.
  • Received over 300 911 and non-emergency calls per 8 hours to dispatch calls to appropriate agencies and officers on duty.
  • Relayed latest information to first responders via electronic means, telephone calls and radio responses.
  • Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire and EMS while tracking data in real-time environments.
  • Routed calls to police, fire and ambulance service to meet individual call needs.
  • Read system maps and caller information, and documented details in system.
  • Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
  • Enhanced productivity by guaranteeing timely emergency response with no service delivery issues.
  • Answered calls from automatic routing system and took basic information from callers.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Carried out day-day-day duties accurately and efficiently.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Worked flexible hours; night, weekend, and holiday shifts.

Education

No Degree - Culinary Arts, Emergency Management

Kaiser University
Sarasota

No Degree - Management Information Systems

St. Joseph's University
Philadelphia, PA

High School Diploma -

Penncrest High School
Media, PA
06.1983

Skills

  • Dispatch Procedures
  • Clerical Support
  • Emergency & Non-Emergency Transport Dispatching
  • Dispatcher Monitoring
  • Spreadsheet Development
  • Document Scanning
  • Data Communications
  • Office Supplies and Inventory

Affiliations

Volunteer Firefighter from June 1981 until August 2011. Held Various positions within the departments I belonged to. ie: Board of directors, Trustee, different Fire Officer positions, Chief Engineer when I retired.


Held a certification for an Emergency Dispatcher in the state of Florida.


Held my Class A drivers License for several years ands drove tractor trailers for several years which made me familiar with the handling of different types of products and logistics.

Certification

  • Certified Emergency Medical Technician in Pennsylvania - 1985 to2011

Timeline

Dispatcher/Office Assistant

Metro Medical Transport Inc.
04.2022 - Current

911 Call Taker

Manatee County Sheriff's Dept.
05.2010 - 07.2011

Non-Emergency Medical Transport Driver

Metro Medical Transport
03.2009 - 07.2011

911 Emergency Dispatcher

County Of Delaware
04.2002 - 10.2008

No Degree - Culinary Arts, Emergency Management

Kaiser University

No Degree - Management Information Systems

St. Joseph's University

High School Diploma -

Penncrest High School

Similar Profiles

CREATE PROFILE
John Essaf