Summary
Overview
Work History
Education
Skills
Certification
Websites
References
61
John Faber

John Faber

Lafayette

Summary

Managing Partner at Chapter Three, achieving consistent revenue growth through strategic client acquisition and innovative Drupal solutions. Demonstrated leadership in building high-performing teams and implementing effective sales strategies. Skilled in contract negotiation and market analysis, establishing strong partnerships with leading brands such as Pinterest and UCSF.

Overview

36
36
years of professional experience
1
1
Certification

Work History

Managing Partner

Chapter Three
San Francisco
02.2014 - Current
  • As Managing Partner of Chapter Three in San Francisco, I am responsible for the overall successful execution of the business.
  • Full PNL responsibility for Chapter Three, with positive revenue and margin growth year over year since taking on the role.
  • Responsible for acquisition and development of a number of key clients including Pinterest, City of San Francisco, UCSF, UC Berkeley, 8x8, CooperVision, San Francisco Airport, and hundreds of other top brands.
  • Responsible for all sales development, sales, and contract negations for Chapter Three.
  • Lead development and maturation of key new and emerging capabilities for Chapter Three, including business strategy, enterprise technology sales, and delivery, including making key hires for the organization.
  • Responsible for making Chapter Three a recognizable and respected leader in the emerging Drupal 8 line of business both from a business side and from a community development and support angle.
  • Developed sustainable, profitable and recurring product lines for Chapter Three.
  • Successfully brought to market true industry-defining Drupal Development experiences for leading brands.
  • Established through internal development and hiring strategy a strong, collaborative leadership team focused on smart, flexible ways to deliver Drupal solutions to industry-leading clients and build passionate, engaged teams.

Founder / Leader

San Francisco Drupal User Group
11.2008 - Current
  • Initiated and led San Francisco Drupal Users Group (SFDUG) with monthly gatherings.
    Highlighted impactful speakers and topics relevant to the Drupal community.
    Achieved a membership growth exceeding 700 individuals passionate about Drupal.
    Nurtured a collaborative atmosphere for users to deepen their knowledge of Drupal.

President

Ridgeworks, Inc.
01.2004 - 12.2019
  • Delivered comprehensive Drupal development and technical consulting services.
  • Drove revenue growth by establishing and nurturing strong client relationships.
  • Analyzed industry trends to inform solution design and strategic approaches.
  • Led strategic planning and execution to enhance profitability and company growth.
  • Managed performance assessments to optimize hosting and service delivery.

Vice President of Sales & Partnerships

Commerce Guys
04.2010 - 05.2011
  • Managed West Coast operations and sales for Commerce Guys, driving revenue growth.
  • Deployed nationwide partnership and training programs to enhance e-commerce solutions using Drupal.
  • Analyzed customer data to uncover new sales opportunities and increase market presence.
  • Monitored competitors' activities to maintain competitive advantage and inform strategy.
  • Generated leads through cold calling, networking, and referrals to expand client base.
  • Cultivated relationships with key clients to maximize revenue potential.
  • Negotiated contracts with customers to establish mutually beneficial agreements.
  • Represented company at community and business events to promote brand awareness.

Public Relations Coordinator

Drupalcon Chicago 2011
09.2010 - 03.2011
  • Collaborated with DrupalCon Chicago organizers and public relations firms to craft compelling marketing messages.
  • Drafted press releases that communicated company news to target audiences effectively.
  • Updated website pages regularly with content about upcoming events or promotions.
  • Served as primary contact for public relations inquiries from clients or customers.
  • Responded promptly to media inquiries and external stakeholder questions.
  • Researched and analyzed media coverage, identifying opportunities for press releases.
  • Built relationships with journalists, bloggers, influencers, and media community members.
  • Developed a comprehensive public relations strategy to boost conference awareness.

Director of Marketing

Drupalcon SF 2010
04.2009 - 04.2010
  • I was responsible for managing the marketing, PR and social media aspects of Drupalcon San Francisco.
  • The PR campaign I led helped make SF Drupalcon the largest Drupal event ever.
  • I worked with a PR firm to create buzz around the event and Drupal as a CMS. Over 60 press mentions and 15 reporters was the result of that effort.
  • I created a twitter campaign. Twitter clicks were the 3rd largest click refer on the web site.
  • I managed the Press release cycle and copy.

COO

af83inc
San Francisco
01.2008 - 04.2010
  • Successfully launched San Francisco office for af83, driving regional growth.
  • Created and managed technical teams to enhance project delivery.
  • Executed and managed new projects from development to deployment.
  • Developed new business opportunities, expanding client base and revenue.
  • Analyzed market trends to inform organizational growth strategies.
  • Identified process improvement areas to increase efficiency and service quality.
  • Facilitated communication between internal teams and external stakeholders, strengthening partnerships.

Director

Winstar
01.2000 - 01.2003
  • Designed innovative e-business solutions as Technical Architect for Winstar clients.
  • Assessed needs and proposed strategies to Fortune 500 clients through direct meetings.
  • Directed technical teams in implementing solutions aligned with Winstar's service portfolio.
  • Negotiated agreements with external partners, including contractors and consultants.
  • Facilitated cross-functional teams to develop solutions for complex challenges.
  • Managed crisis situations effectively to mitigate impacts on operations and reputation.

President and CEO

ISP Networks Inc
01.1992 - 02.2000
  • Founded and transformed ISP Networks into a leading all-business internet service provider in the Bay Area.
  • Provided comprehensive services, including T1, Frame Relay, ISDN, DSL, colocation, and custom web solutions.
  • Developed pricing strategies that would maximize profits while still remaining competitive in the market.
  • Facilitated internet access for companies and individuals, promoting digital inclusion.
  • Managed recruitment, hiring, training, performance evaluation, and termination processes for personnel.
  • Monitored market trends to adapt strategies and maintain a competitive edge.
  • Negotiated contracts with vendors and partners to ensure favorable terms.
  • Developed a marketing plan to enhance community awareness of organizational offerings.
  • Delivered speeches at industry conferences to elevate the company's image and engage potential clients.

Director of Operations

SLIP.NET
Bay Area
01.1990 - 01.1993
  • Played a pivotal role in establishing Slip.net as the first commercial ISP in the Bay Area.
  • Managed technical, sales, administrative, and support functions to drive company growth.
  • Contributed to defining industry standards for public Internet access services.
  • Collaborated with team to develop innovative solutions for customer connectivity needs.
  • Collaborated with marketing, product development, and other departments to develop effective promotional campaigns.
  • Identified areas of improvement within the internet sales process and developed solutions accordingly.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.

Education

BA - Sociology

Clark University
01.1990

Anglo American
01.1986

Skills

  • Business strategy and development
  • Sales and client acquisition
  • Contract negotiation and management
  • Market analysis and research
  • Leadership and team development
  • Problem solving and decision making
  • Public relations and networking
  • Brand development and positioning
  • Strategic planning and execution
  • Revenue growth strategies
  • Information technology expertise
  • Partnership management
  • Attention to detail
  • Customer retention strategies
  • Sales strategy development
  • Technical consulting

Certification

  • API Security on Google Cloud's Apigee API Platform
  • API Development on Google Cloud's Apigee API Platform (with Honors)
  • Artificial Intelligence: Business Strategies and Applications UC Berkeley
  • Developing APIs with Google Cloud's Apigee API Platform Specialization
  • API Design and Fundamentals of Google Cloud's Apigee API Platform (with Honors)

References

References available upon request.

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