John Fahey
Summary
Performance-driven Technical Specialist enthusiastic about improving business IT standards and optimizing resources. Eager to leverage two years of field experience in new position with room for advancement.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Technical Specialist
Tech City Electronics & Computers
09.2021 - 07.2023
- Completed troubleshooting and diagnostics on company resources.
- Guided staff technology use, assisting with troubleshooting and quality control to streamline operations.
- Trained users on desktops, laptops and mobile devices.
- Maintained system quality control, surveying users, collecting metrics data and handling IT audits to support updates and maintenance.
- Investigated system issues and implemented resolutions to reduce downtime.
- Installed system updates to address vulnerabilities and reduce security issues.
Taco Bell Manager
Taco Bell Restaurant
02.2020 - 06.2021
- Demonstrated excellent multitasking skills, balancing customer orders and requests to maintain satisfaction.
- Cleaned and organized condiment and beverage stations to maintain tidiness.
- Accurately handled cash register transactions while providing excellent customer service.
- Collected trash and empty trays from empty tables to maintain clean and tidy dining area.
- Resolved customer complaints independently or with aid of supervisor.
- Operated and sanitized kitchen and food preparation equipment.
- Assisted counter staff in packing ready orders and distributing to customers.
Education
Business
Michigan State University
East Lansing, MI06.2026
High School Diploma -
Romeo High School
Romeo, MI06.2022
Skills
- Instructing
- Estimate Costs
- Operation Monitoring
- Agent Collaboration
- Computer Operating Systems
- Reading Comprehension
- Tech Support
- Troubleshooting
- Hardware and Software Updates
- Bug Fixes
- Onsite Support
- Microsoft Excel
- Critical Thinking
Certification
TestOut network Pro Certification
This certification measures an examinee's ability to perform tasks commonly performed by IT network professionals, including systems administrators, network administrators, network engineers and related careers. The core responsibilities of these job roles typically revolve around the management of hardware and software networking components and include IP
Accomplishments
Eagle Scout 2017 - Present United States New Haven, Mi
- Called police and fire departments in cases of emergency, such as fire and presence of unauthorized persons.
- Organized innumerable community service projects Lead a myriad of wilderness expeditions in all terrains and conditions
- Achieved Eagle Scout rank with Boy Scouts of America.
- award from the Boy Scouts of America
- Earned a rank reached by only two percent of all Boy Scouts Coordinated a service project of over 200 hours of labor
Timeline
Technical Specialist
Tech City Electronics & Computers
09.2021 - 07.2023
Taco Bell Manager
Taco Bell Restaurant
02.2020 - 06.2021
Business
Michigan State University
High School Diploma -
Romeo High School
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