John Fair
Austin,TX
Summary
Talented Customer Support Manager with expertise resolving issues within set time limits to maximize customer satisfaction. Excels at building customer loyalty and generating repeat business opportunities. Proven experience implementing large-scale customer service processes and managing support teams that span multiple locations.
Overview
5
5
years of professional experience
Work History
Customer Service Advisor
Oil Changers LLC
Austin, TX
06.2023 - Current
- Interacted with customers to provide and process information in response to inquiries, concerns and requests about services and products.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Processed payments accurately according to company policies and procedures.
- Addressed incoming customer inquiries and offered productive solutions, increasing customer satisfaction ratings.
- Developed relationships with customers through proactive follow-up on orders.
- Assisted customers with product selection, order placement, billing questions, and returns.
Behavioral Health Technician
Recovery Unplugged Encore
Austin, TX
10.2018 - 09.2019
- Documented behavioral incidents to keep accurate records.
- Provided emotional support to clients and patients dealing with difficult situations.
- Enforced rules and regulations pertaining to client and patient care while maintaining a safe environment.
- Encouraged positive interactions between other Behavioral Health Technicians and clients and patients.
- Performed searches of resident belongings prior to admissions and throughout stays.
- Engaged in regular communication with medical personnel regarding any changes in patient status or condition.
- Provided crisis intervention services to patients in need.
- Administered medications as prescribed by physician or psychiatrist.
Education
High School Diploma -
Little Rock Central High School
Little Rock, AR05-2001
Skills
- Customer Service Excellence
- Quality Assurance
- Sales Proficiency
- Payment Processing
- Building Rapport
- Customer Relations
- Product Knowledge
- Service Upselling
- Medical Terminology Knowledge
- Administrative Support
- Client Relations
- Product Sales
- Problem-Solving Abilities
Accomplishments
- Eagle Scout
Timeline
Customer Service Advisor
Oil Changers LLC
06.2023 - Current
Behavioral Health Technician
Recovery Unplugged Encore
10.2018 - 09.2019
High School Diploma -
Little Rock Central High School