Summary
Overview
Work History
Education
Skills
Timeline
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John Faulkner

Rio Rancho,NM

Summary

Dynamic professional with a proven track record at Apple, adept in technical problem-solving and fostering client relationships. Excelled in optimizing workflows and enhancing customer satisfaction through advanced troubleshooting and effective communication. Demonstrated flexibility and teamwork, significantly contributing to team success and customer service excellence. Technical support professional with proven track record in resolving Apple-related issues. Delivers reliable assistance to users, focusing on customer satisfaction and technical accuracy. Strong collaborator who adapts to changing needs and contributes to team success with technical troubleshooting and effective communication.

Overview

5
5
years of professional experience

Work History

Apple Technical Support Representative

Apple
07.2023 - 06.2024
  • Contributed to team success by meeting or exceeding individual performance metrics regularly.
  • Adapted communication style to suit diverse clientele, ensuring comprehension of technical concepts regardless of experience level.
  • Managed high call volume while maintaining a focus on quality service and customer satisfaction.
  • Assisted in developing a knowledge base of frequently asked questions and solutions for more efficient issue resolution.
  • Improved first call resolution rates by efficiently diagnosing and addressing customers'' concerns.
  • Utilized comprehensive understanding of Apple hardware, software, and services to resolve a wide range of technical inquiries.

Bar Manager

Lake Travis Biergarten
09.2021 - 06.2023
  • Closed out cash register and prepared cashier report at close of business.
  • Created a welcoming atmosphere, fostering a loyal customer base and repeat business.
  • Oversaw maintenance tasks for the bar area, ensuring a clean and safe environment for patrons at all times.
  • Mentored and trained staff members to ensure exceptional customer service standards.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Streamlined inventory management for optimal stock levels and reduced waste.
  • Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.

Manager

Kitchen Del Mar
02.2019 - 08.2021
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Education

High School Diploma -

Churchill Highschool
San Antonio, TX
05-2016

Skills

  • Flexibility
  • Learning Agility
  • Operating System Proficiency
  • Software Diagnostics
  • Technical problem solving
  • Advanced troubleshooting
  • Client Relationship Building
  • Device configuration
  • Workflow Optimization
  • Teamwork and Collaboration
  • Customer Service

Timeline

Apple Technical Support Representative

Apple
07.2023 - 06.2024

Bar Manager

Lake Travis Biergarten
09.2021 - 06.2023

Manager

Kitchen Del Mar
02.2019 - 08.2021

High School Diploma -

Churchill Highschool

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John Faulkner