JOHN F CIPRO JR
Westfield,IN
Summary
Dynamic Security Service Specialist with extensive experience at Security Pros, LLC, excelling in system design and troubleshooting. Proven ability to enhance customer satisfaction through effective communication and exceptional service delivery. Skilled in video surveillance installation and access control systems, consistently achieving high standards in performance and client loyalty.
Overview
20
20
years of professional experience
Work History
Security Service Specialist
Security Pros, LLC
Westfield, IN
11.2021 - Current
- Involved with system design, setup of video surveillance, access control, and customer training.
- Maintain day-to-day issues with video surveillance, access control, and alarm systems.
- Test, repair, and troubleshoot any level of issue and equipment that has issues from the installation process, including checking equipment, wiring, programming, and product functionality.
- Keeping up to date on product training, new product availability, and industry developments for customers.
- Provide over-the-phone support for all contracted work, out of state.
- Wisenet Professional Certification, 2N Certified Installer, Brivo Technical Certification, Eagle Eye VMS Technical Certification, Netwatch Certified Professional, DSC Certified.
- Provided exceptional customer service to enhance client satisfaction and loyalty.
- Assisted in resolving security-related issues for commercial clients.
- Coordinated site assessments to determine security needs and recommend solutions.
Field Premise Technician
AT&T
San Diego
05.2015 - 10.2021
- Finished in the top 10% each month of 2019 in protection plan and wireless sales.
- Leader on the team tasked with training new hire employees for DirecTV.
- Preparing for installations by reviewing installation orders, gathering equipment, supplies and tools and coordinating schedules with customers.
- Planning installations by evaluating location, locating access and laying-out equipment and wiring plan.
- Establishing satellite TV systems by installing equipment, running and pulling cable, programming and calibrating equipment while adhering to codes, regulations and standards.
- Verifying satellite TV systems for correct functionality and optimal performance by testing equipment and connections and identifying and correcting any issues.
CCR Tech II
Cox Communications
San Diego
03.2007 - 01.2015
- Currently working to identify and remedy service issues related to Cox products including but not limited to, analog video, digital video, DVR, HD, Cox High Speed Internet and Cox Digital Telephone by directing customers through a series of troubleshooting steps.
- Original member of Self-Installation Team Assist - Troubleshooter for Cox related products such as DVR's, Modems, and EMTA's.
- Self-Installation Team Assist achieved 2009 Dream Team Award and 2010 Team Vision Award.
- Chosen as a SME to travel to El Paso and train an outsourcer supporting cox products.
- Ability to discover problems and the action required to solve it, whenever possible, using company databases, customer information, and collaboration with other departments.
- Provide seamless customer experience through documenting call details and new account information into the computer system and completing any forms required to request action by other departments.
- Identifies sales opportunities through active listening, effective questioning, promoting Cox features and services with an emphasis on value. Presents cross-sell opportunities on all calls where service issues have been resolved.
Sales
Sid's Carpet Barn Commercial Flooring -Sales (Curtis Allen Flooring Division)
08.2005 - 01.2007
- Flooring sales to general contractor and designers.
- Ability to read blueprints to measure and calculate square footage for all installs.
- Work with new construction commercial and residential.
Skills
- Troubleshooting and problem solving
- Attention to detail
- Work ethic
- Adaptability
- Effective communication
- Motivation and attitude
- High ethical standards
- Customer experience delivery
- Access control systems
- Video surveillance installation
- Alarm system maintenance
- System design and assessments
- Equipment installation and setup
- Process improvement
References
Available Upon Request
Timeline
Security Service Specialist
Security Pros, LLC
11.2021 - Current
Field Premise Technician
AT&T
05.2015 - 10.2021
CCR Tech II
Cox Communications
03.2007 - 01.2015
Sales
Sid's Carpet Barn Commercial Flooring -Sales (Curtis Allen Flooring Division)
08.2005 - 01.2007
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