John Featherstone
Pickerington,OH
Summary
Technology-inclined professional possesses strong troubleshooting capabilities and customer-oriented attitude. Experienced in providing network and software support to users and developing and implementing technical solutions. Adept at analyzing system performance and security to drive optimal user experience.
Overview
9
9
years of professional experience
1
1
Certification
Work History
System Support Representative
Telhio Credit Union Inc.
07.2022 - Current
- Installed, configured, tested and maintained operating systems, application software, and system management tools.
- Implemented effective monitoring strategies to ensure optimal system uptime and minimize downtime incidents.
- Optimized network efficiency by performing routine diagnostics checks on essential hardware components such as routers, switches, and servers.
- Conducted periodic evaluations of hardware and software components, recommending necessary upgrades for peak performance levels.
- Boosted overall system reliability through proactive preventative maintenance efforts focused on identifying potential vulnerabilities before they impacted operations.
- Used remote access software for connectivity purposes.
- Set up workstations and laptops for new employees by configuring systems, verifying networking connectivity and installing and testing hardware and software.
Information Technology Administrator
Wilberforce University
07.2021 - 06.2022
- Facilitated knowledge sharing sessions among team members, promoting collaboration and skill development for overall departmental success.
- Established effective communication channels between IT staff members and other departments, fostering a collaborative environment that facilitated timely issue resolution.
- Maintained high server availability with proactive monitoring and timely troubleshooting of issues.
- Collaborated with cross-functional teams for seamless integration of new technology solutions into existing systems.
- Enhanced system performance by implementing efficient IT infrastructure and network upgrades.
- Integrated, monitored and tested wireless devices, multi-site network infrastructure, business intelligence software and applications.
- Led team in administering IT infrastructure.
- Trained end users on the effective use of various applications, boosting productivity levels within the organization.
- Conducted daily system monitoring, verifying security, integrity and availability of hardware, server resources, applications and key processes.
- Conducted regular audits to identify areas of improvement, recommending appropriate corrective actions for enhanced efficiency.
Project Manager of Networking Services
Xtek Partners
08.2020 - 07.2021
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Monitored project performance to identify areas of improvement and make adjustments.
- Provided detailed project status updates to stakeholders and executive management.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
Imaging Project Manager
Xtek Partners
03.2017 - 08.2020
- Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
- Established effective communication among team members for enhanced collaboration and successful project completion.
- Met project deadlines without sacrificing build quality or workplace safety.
- Planned, designed, and scheduled phases for large projects.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Prepared detailed reports on project status for stakeholders, ensuring transparency and alignment with objectives.
- Enhanced overall project success by conducting thorough post-project evaluations and incorporating lessons learned into future efforts.
IT Field Service Technician
3C Technology Solutions
12.2015 - 03.2017
- Ensured data security through regular backups, antivirus updates, and implementation of industry best practices.
- Complied with all company safety policies when installing or repairing electrical components.
- Collaborated with cross-functional teams to successfully implement large-scale technology projects.
- Increased user productivity by training end-users on new software applications and hardware devices.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Configured hardware, devices, and software to set up work stations for employees.
- Installed and configured operating systems and applications.
- Responded to customer inquiries and provided technical assistance over phone and in person.
Education
Associate of Science - Network And System Administration
Hocking College
Nelsonville, OH05.2015
Skills
- Ticketing system proficiency
- Software Installation
- VPN Configuration
- Wireless Networking
- Customer Support
- Problem Resolution
- Operating Systems Expertise
- Incident Management
- Server Management
- System Maintenance
- Asset Management
- Patch management
- Application support
- Network Administration
- Hardware Configuration
- Mobile Device Management
- VoIP Support
- Active Directory Administration
- Remote Desktop Assistance
- Remote Support
- Hardware maintenance
- Backup and recovery
- User Training
- System Administration
- Configuration Management
- Windows Server
- Operating systems
- Active Directory
- Teamwork and Collaboration
- Microsoft Windows and Office
Certification
- RUCKUS Certified
- BICSI Level 2 Certified
- CISCO -CCNA Certified
References
- Chris Woods, (614) 569-9031
- Dr. Johnny D. Jones, (802) 839-9915
- Dr. Tressa Shavers, (501) 920-5652
- Sal Yu, (614) 595-4831
- Sylvan Vaughn, (937) 474-4509
Timeline
System Support Representative
Telhio Credit Union Inc.
07.2022 - Current
Information Technology Administrator
Wilberforce University
07.2021 - 06.2022
Project Manager of Networking Services
Xtek Partners
08.2020 - 07.2021
Imaging Project Manager
Xtek Partners
03.2017 - 08.2020
IT Field Service Technician
3C Technology Solutions
12.2015 - 03.2017
Associate of Science - Network And System Administration
Hocking College