Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

John Featherstone

Cottage Grove,WI

Summary

Dynamic manager with a proven track record at Zerorez, excelling in operations management and team leadership. Spearheaded innovative solutions that enhanced performance and compliance, while effectively managing budgets. Skilled in project management and staff training, fostering a culture of engagement and productivity among team members.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Manager

Zerorez
06.2008 - Current
  • Assisted in daily operations by coordinating team tasks and schedules.
  • Supported project management by tracking deadlines and deliverables efficiently.
  • Learned company policies and procedures to ensure compliance and operational effectiveness.
  • Collaborated with team members to address challenges and develop solutions promptly.
  • Engaged in training sessions to build knowledge of industry best practices and standards.
  • Managed and motivated employees to be productive and engaged in work.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Improved marketing to attract new customers and promote business.
  • Facilitated team brainstorming sessions that led to innovative solutions for long-standing operational challenges.
  • Organized professional development programs for staff, leading to improved performance and skill sets.
  • Defined clear targets and objectives and communicated to other team members.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Managed senior-level personnel working in marketing and sales capacities.

Education

High School Diploma -

Richmond High School
Richmond, CA
06-2006

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Complex Problem-solving
  • Staff training and development
  • Staff management
  • Goal setting
  • Relationship building
  • Operations management
  • Project management
  • Sales techniques
  • Conflict resolution
  • Schedule preparation
  • Budget control
  • Key performance indicators
  • Salesforce management
  • Clear communication
  • Safety procedures
  • Policy and procedure development
  • Revenue management
  • Disciplinary techniques
  • Networking strategies
  • Active listening
  • Process improvement
  • Negotiation and conflict resolution
  • Scheduling and coordinating
  • Employee coaching and mentoring
  • Staff training
  • Training and development

Certification

  • Certified IICRC

Timeline

Manager

Zerorez
06.2008 - Current

High School Diploma -

Richmond High School

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