John Fedor
Portage,MI
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Multi-Unit Dining Services Manager
Heritage Community Of Kalamazoo
10.2021 - Current
- Maintained positive relations by addressing problems head-on and implementing successful corrective actions for 130 residents .
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Controlled resources and assets for department activities to comply with industry standards and state regulations.
- Evaluated employee performance for 3 supervisors and 26 frontline team members and conveyed constructive feedback to improve skills.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
BOH Kitchen Manager
Martell’s
09.2020 - 10.2021
- Conducted daily checks of refrigerators and freezers to verify proper food storage, container labeling, and surface cleaning.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Collaborated with other departments to coordinate meal service and special events, executing smooth operations.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
Cook
Heritage Community of Kalamazoo
05.2018 - 09.2020
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing resident satisfaction.
- Managed time by organizing and prioritizing kitchen duties to prepare and serve food quickly.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Instructed new staff in proper food preparation, storage, use of kitchen equipment and sanitation.
- Identified inefficiencies leading to improved productivity.
- Trained and supervised cooking staff to expertly meet daily needs.
Senior Staff, LGI
Bridgman Aquatics Center
11.2015 - 01.2018
- Maintained rescue equipment by conducting inspections and completing basic repairs.
- Provided customer service and responded to inquiries and complaints for optimal guest satisfaction.
- Responded to life-threatening emergencies and provided first aid and CPR.
- Proctored classes through the RedCross to certify other aspiring lifeguards
- Coached youth swim team for 5 consecutive seasons
- Gave private lessons to special needs students and taught floating techniques and treading water.
Education
Diploma -
Bridgman High School
Skills
- Restaurant Operation
- Employee Coaching and Mentoring
- Negotiation and Conflict Resolution
- P&L Responsibility
- Overseeing Employees
- Customer Satisfaction
- Managing Operations and Efficiency
- Clear Verbal Communication Skills
Certification
- CompTIA A+ - In Progress
Timeline
Multi-Unit Dining Services Manager
Heritage Community Of Kalamazoo
10.2021 - Current
BOH Kitchen Manager
Martell’s
09.2020 - 10.2021
Cook
Heritage Community of Kalamazoo
05.2018 - 09.2020
Senior Staff, LGI
Bridgman Aquatics Center
11.2015 - 01.2018
Diploma -
Bridgman High School
- CompTIA A+ - In Progress
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