John Fernandez
Montebello,CA
Summary
Strong work ethic geared towards completing tasks on a timely fashion Excellent team player able to effectively work within a dynamic fast-paced environment Proficient skillset and in depth Knowledge based in the following system applications: Microsoft Windows 7 & 8; Mac OS; Microsoft Office Suite; Adobe Professional Suite Knowledgeable skillset within the following financial services platforms: NETX360, Granite Desktop, BD Index, and STS Proven track record of providing excellent customer service, ensuring that customer satisfaction exceeds expectations Demonstrated ability to act as team lead for major projects and strategic implementations
Overview
17
17
years of professional experience
1
1
Certification
Work History
Instacart Shopper
Maplebear Inc.
09.2021 - Current
- Increased customer satisfaction by providing timely and efficient grocery shopping services.
- Maintained high levels of accuracy in fulfilling orders, ensuring a positive customer experience.
- Assisted customers with special requests by locating hard-to-find items or making appropriate substitutions.
- Adhered to strict quality standards, carefully selecting fresh produce and checking expiration dates on perishable items.
Front Desk Agent
Hilton Hotels Corporation
01.2022 - 05.2022
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Increased customer loyalty with exceptional communication skills and personalized service.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Warehouse Floater
Quixote Studios
01.2019 - 03.2020
- Improved warehouse efficiency by streamlining the flow of products and optimizing storage space.
- Reduced order errors by meticulously double-checking and verifying inventory counts and documentation.
- Maintained a clean and safe working environment for colleagues, ensuring proper handling of hazardous materials.
- Assisted in training new employees on warehouse procedures, policies, and safety protocols to foster a productive work environment.
Mailroom Associate
Jackson National Life Insurance
01.2007 - 01.2017
- Manage all inbound mail correspondence for immediate interdepartmental distribution of over 200+ home office employees
- Facilitate and coordinate all documented checks receivable, ensuring proper account payable management and processing within specific deadlines
- Act as primary support liaison for all operational personnel through managing and maintaining work order systems, promoting efficient work flow and excellent customer service
- Successfully manage receptional duties through a switchboard queue, servicing primary inbound call flow needs for 2000+ financial representatives, clients, and home office associates.
Education
Business Administration -
East Los Angeles College
High School Diploma -
Hollywood High School
Skills
- Route Planning
- Delivery Management
- Product Picking
- Active listening
References
Available Upon Request
Certification
CACM Certified
Timeline
Front Desk Agent
Hilton Hotels Corporation
01.2022 - 05.2022
Instacart Shopper
Maplebear Inc.
09.2021 - Current
Warehouse Floater
Quixote Studios
01.2019 - 03.2020
Mailroom Associate
Jackson National Life Insurance
01.2007 - 01.2017
Business Administration -
East Los Angeles College
High School Diploma -
Hollywood High School