Summary
Overview
Work History
Education
Skills
Languages
Timeline
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John Fernandez

Brooklyn

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills honed at Related Management. Proven ability to resolve conflicts effectively while fostering inclusivity. Highly adaptable team player with expertise in training and mentoring, ensuring a positive experience for both guests and staff. Fluent in multiple languages.

Overview

4
4
years of professional experience

Work History

Concierge

Related Management
08.2021 - 07.2025
  • Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
  • Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
  • Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
  • Maintained front desk's concierge book to provide visitors with access to relevant local information.
  • Receive and log packages using digital systems, Help manage package room,

Store Manager

Clean Rite Center
01.2021 - 08.2021
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Completed point of sale opening and closing procedures.
  • Approved regular payroll submissions for employees.

Education

High School Diploma -

George Westinghouse
Brooklyn, NY

Skills

  • Customer service
  • Highly adaptable
  • Strong work ethic
  • Effective problem solving
  • Excellent multitasking
  • Guest services
  • Team player mentality
  • Training and mentoring
  • Polite telephone etiquette
  • Reliable punctuality
  • Fluent in multiple languages

Languages

Spanish
Native or Bilingual

Timeline

Concierge

Related Management
08.2021 - 07.2025

Store Manager

Clean Rite Center
01.2021 - 08.2021

High School Diploma -

George Westinghouse

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