John Fernando
Orlando,FL
Summary
Dynamic leader with a proven track record at Loews Hotels & Co, enhancing guest satisfaction and safety through effective facility management and youth engagement. Skilled in staff supervision and conflict resolution, I significantly improved program efficiency and customer satisfaction. Expert in security protocols and recreational activities, consistently exceeding operational standards.
Overview
3
3
years of professional experience
Work History
Recreation Supervisor
Loews Hotels & Co
03.2024 - Current
- Maintained inventory of supplies and equipment with established sign-out procedures.
- Scheduled events in recreation facilities and monitored facility conditions.
- Coordinated staff volunteers to supervise events and facilitate scheduled activities.
- Planned and evaluated recreation and athletic programs with recreation director to support community.
- Tracked program spending, enrollments and attendance to produce monthly reports for program director.
- Cultivated positive relationships with youths and team members using good judgment, active listening and social perceptiveness.
- Enforced safety procedures and protocols among staff and students to maximize safety.
- Improved accessibility for individuals with disabilities through proactive modifications in programming and facility design elements based on ADA guidelines.
- Implemented new software systems to improve efficiency in scheduling, record-keeping, and reporting tasks related to recreation programs.
- Monitored and supervised lifeguards on duty and ensured all standards of SGE are met and exceeded.
- Engaged participants in recreational activities and team-building exercises.
- Monitored workers for performance, professionalism and service quality.
- Boosted loyalty and retained customers by resolving diverse concerns with service or operations.
- Interacted with guests to provide hospitable environment as well as safety regulation.
Restaurant Supervisor
World Cafe
01.2021 - 04.2021
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Monitored health and safety standards to maintain a clean, safe working environment.
- Boosted customer satisfaction and service delivery to strengthen customer loyalty.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Developed and implemented standard operating procedures to maintain smooth operations.
- Ensured timely order preparation and delivery by optimizing kitchen workflow processes.
- Conducted regular facility maintenance checks to ensure all equipment functioned at peak capacity without disruption.
- Stock and prepare beverages
- Bartend
- Create vast amount of beverages ranging from coffees, to milkshakes, to smoothies.
Education
Bachelor of Science - Psychology
University of Central Florida
Orlando05.2026
Skills
- Youth engagement
- Security Protocols
- Safety Monitoring
- Staff Supervision
- Facility Management
- Recreational Activities
- Activity Coordination
- Customer service skills
Languages
Sinhala
Full Professional
English
Native or Bilingual
Timeline
Recreation Supervisor
Loews Hotels & Co
03.2024 - Current
Restaurant Supervisor
World Cafe
01.2021 - 04.2021
Bachelor of Science - Psychology
University of Central Florida