John Fields
Admin
711 NE Ave ,OK
Summary
Successful HR Assistant with background completing various administrative support and general human resources duties. Reliable with well-rounded skills to aid employees and department staff. Talented at applying wide knowledge of policies and procedures for compliance.
Conscientious Customer Service Rep with experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments. Polished in handling direct customer inquiries, implementing customer service policies and executing financial responsibilities.
Overview
7
7
years of professional experience
Work History
Warehouse Associate
Express Employment Professionals
Rogers, AR
- Wrapped pallets in shrink wrap prior to loading.
- Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
- Verified quantity and description of materials received by checking merchandise against packing list.
- Prepared orders for shipment by systematically picking, packing and labeling merchandise.
- Readied product pallets for optimal storage and shipment, carefully organizing boxes and balancing weight.
- Worked safely around moving machinery.
- Compared received packages against shipping documents.
Human Resources Specialist
Army Reserve Association
Columbia, SC
10.2019 - Current
- Administered benefits programs, analyzed compensation and other competitive data and prepared budgets.
- Improved customer service rankings by quickly resolving issues to improve overall satisfaction.
- Liaised between management and employees to deliver conflict resolution, alleviate problems and interpret compensation and benefits policies.
- Advocated for staff members and counsel supervisors to identify and resolve conflicts.
- Incorporated employee feedback to improve processes and strategize long-term business plans.
- Completed human resource operational requirements by scheduling and assigning employees.
HR Coordinator
Cooks Venture
Jay, OK
11.2021 - 04.2022
- Assisted with recruitment process by posting job ads, filtering applications, scheduling interviews, assisting in interview process and drafting offer letters.
- Supported HR functions with emphasis on record keeping, data entry and general HR tasks.
- Explained employee compensation, benefits, schedules, working conditions and promotion opportunities.
- Maintained human resources information system and kept employee files up to date and accurate.
Facilities Analyst
Insight Global
Rogers, AR
10.2020 - 06.2021
- Served as point of contact for internal and external customers seeking support and information.
- Maintained physical condition of facilities, applying available resources and personnel to achieve safe, clean and functional environment.
- Communicated with general managers and facility teams regarding upcoming repairs and projects.
Customer Service Representative
Express Employment Professionals
Rogers, OK
09.2019 - 10.2020
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Transportation Coordinator - Temp
Central States
Rogers, AR
07.2020 - 08.2020
- Coordinated dispatching of 26 drivers to accomplish daily delivery requirements.
- Identified appropriate travel routes in accordance with applicable traffic and bulk cargo transportation laws, regulations, protocols and guidelines.
- Resolved maintenance and repair issues for vehicles and equipment.
Customer Service Representative
Cherokee Hard Rock Hotel And Casino
Tulsa, OK
11.2016 - 01.2019
- Provided primary customer support to internal and external customers in fast-paced environment.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Education
No Degree - General Studies
Northeastern State University
Tahlequah, OKHigh School Diploma -
Gore High School
Gore, OKSkills
- Safety and compliance
- Communications
- Perceptiveness
- Guest service
- Customer service
- Leadership and team building
- MS Office
- Gambling knowledge
- Politeness
- Problem resolution
- DOT Regulations
- Data Analysis
- Customer Relations
Timeline
HR Coordinator
Cooks Venture
11.2021 - 04.2022
Facilities Analyst
Insight Global
10.2020 - 06.2021
Transportation Coordinator - Temp
Central States
07.2020 - 08.2020
Human Resources Specialist
Army Reserve Association
10.2019 - Current
Customer Service Representative
Express Employment Professionals
09.2019 - 10.2020
Customer Service Representative
Cherokee Hard Rock Hotel And Casino
11.2016 - 01.2019
Warehouse Associate
Express Employment Professionals
No Degree - General Studies
Northeastern State University
High School Diploma -
Gore High School
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