John Finnie

• Managing a quota of 30 calls per day
• Identified client needs, built relationships and overcame objections to drive sales.
• Built strong rapport with clients by understanding needs and clearly explaining products.
• Helped resolve client problems quickly with superior customer service.
• Utilized professional sales techniques to persuasively communicate with clients.
• Utilized effective communication and active listening skills to create client rapport to grow profitability.

I attended this job every summer and winter holiday for the last three years. I trained employees and could facilitate all positions. It was mandatory that I knew how to make sales, operate registers, maintain upkeep and regulate illegal activities on store grounds.

• Increased sales by 15%
• Helped to completely sell all items on all shelves
• Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations and replacements.
• Redesigned warehouse layout to accommodate new equipment, maximize space utilization and optimize processes.
• Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
• Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.

I assisted customers who were in need of assistance when transporting items from the store to their vehicle. In tandem with item transport, I was also responsible for making sure customers had a positive experience on store grounds and built rapport with them with intent for better future relations.

• Built customer loyalty and retention by delivering excellent shopping experiences.
• Increased revenue by promoting tips