John Fisher
Venice,FL
Summary
Results-driven leader with over twenty-five years of experience in team building and development. Expertise in problem-solving and organizational skills consistently drives operational excellence. A strong passion for hospitality fuels a commitment to nurturing the next generation of leaders while fostering an environment that encourages growth and innovation. Proven ability to inspire teams to achieve their highest potential while delivering exceptional service.
Overview
32
32
years of professional experience
Work History
Night Audit
Spark by Hilton, Magna Hospitality
08.2023 - Current
- Financial Reconciliation - Balance the day's transactions, including guest folios, credit card transactions, and cash receipts. - Prepare daily financial reports and ensure all accounts are accurate.
- Guest Services - Handle late check-ins and early check-outs. - Assist guests with any inquiries or issues that arise during the night. - Answer phone calls and manage reservations.
- Administrative Duties - Run end-of-day processes in the hotel's property management system (PMS). Prepare and distribute daily reports for management. Ensure all front desk operations are prepared for the next day.
- Security - Monitor the hotel's security systems. Perform regular security checks and ensure the safety of guests and staff during the night.
- Housekeeping Coordination - Communicate with housekeeping to ensure rooms are ready for early arrivals. Address any maintenance issues that arise during the night.
- Ensured seamless hotel operation and excellent customer service as the sole onsite employee during the overnight hours.
OWNER/GENERAL MANAGER
IBIS APPRAISALS
03.2007 - 06.2025
- Reviewed and analyzed market data trends, property tax records, and other relevant data.
- Managed day-to-day business operations.
- Trained and motivated employees to perform daily business functions and complete up to 150 appraisals per month.
- Developed accurate valuations for single family homes, condominiums, and rental properties.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Prepared appraisal reports in compliance with USPAP, FNMA, FHA, and individual client guidelines.
- Consulted with clients, including lenders, attorneys, real estate agents, and homeowners to assess needs, propose optimal solutions, and communicate progress.
- Interacted with mortgage lenders and title officers to ensure timely execution of paperwork and facilitate problem resolution.
- Developed new customer relations through telephone and Internet contacts.
SHIFT SUPERVISOR
Starbucks
06.2023 - 06.2024
- Team Leadership - Supervised and coach a team of 20 baristas and team members. Served as acting manager, ensuring that all levels of staff are following company policies and procedures and providing excellent customer service. Lead by example to demonstrate company standards for service and operations.
- Customer Service - Ensure that customers have an outstanding experience and receive the highest quality service. Address customer complaints and resolve issues promptly. Coach team members on Starbuck problem resolution model (LATTE).
- Operational Tasks - Open and close the store according to company guidelines. Manage inventory and restock supplies as needed. Ensure that the store is clean and well-organized.
- Cash Handling - Handle cash transactions accurately. Balance the cash register and safe at the end of the shift. Prepare bank deposits, change orders, and Brinks transfers.
- Scheduling - Assist with creating and managing staff schedules. Ensure that shifts are adequately staffed.
- Training - Train new employees and delegate daily tasks and procedures. Ensure that all team members are knowledgeable about Starbucks products and procedures.
- Safety and Compliance - Ensure that the store complies with health and safety regulations. Conduct regular safety checks and address any issues.
- Helped store management meet standards of service and quality in daily operations.
SERVER
FINS AT SHARKY’S
09.2018 - 06.2020
- Provided customer service that exceeded guests’ expectations
- Delivered food safety standards in accordance with federal and state guidelines
- Formulated plans for value added selling to enhance guests’ experience
- Maintained organized, clean, teamwork-oriented atmosphere
- Participated in the company’s volunteer efforts to help build homes for Habitat for Humanity
SUPERVISORY APPRAISER
FCA-APPRAISALS
09.2003 - 03.2007
- Reviewed and analyzed market data trends property tax records and other relevant data.
- Developed accurate property valuations for single family homes condominiums and duplexes.
- Create appraisal reports according to USPAP standards.
- Communicate progress to lenders, borrowers, and real estate agents.
- Performed reviews on Conventional, FHA and USDA appraisals and a wide variety of appraisal products.
- Prepared reports that met Bank guidelines and USPAP.
- Analyzed and reconciled internal and external Appraisals, REO Valuations, BPO, AVM and other specialty valuation products.
SERVER
CROW’S NEST
06.2002 - 09.2005
- Provided customer service that exceeded guests’ expectations
- Delivered food safety standards in accordance with federal and state guidelines
- Formulated plans for value added selling to enhance guests’ experience
- Maintained organized, clean, teamwork-oriented atmosphere
GENERAL MANAGER
PARGOS
06.1993 - 09.2003
- Managed a location where the annual revenue was $5 million.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Managed budget implementations, employee evaluations, and contract details.
- Lead a team of 80 employees.
- Mentored, coached, and developed Assistant Managers (front of house, back of house, bar).
- Responsible for the hiring and training of all staff members
- Orchestrated positive customer and staff experiences by overseeing every area of Pargos operations.
- Maintained personnel records that adhered to both state and federal record keeping procedures
- Performed administrative duties including payroll and schedule writing
- Drove business results that increased year over year sales revenue by 10-20%
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Presented Quarterly business results to executive leadership
- Created action plans to improve key performance indicators
- Participated in company community outreach efforts such as Goodwill and Habitat for Humanity, championing their fundraising efforts and partnering with them on a consistent basis
Education
Engineering
West Virginia University
Morgantown, WVSkills
- Numerical analysis
- Compliance documentation management
- Data analysis proficiency
- Comprehensive research documentation
- Real estate evaluation
- Commitment to ethical standards
Timeline
Night Audit
Spark by Hilton, Magna Hospitality
08.2023 - Current
SHIFT SUPERVISOR
Starbucks
06.2023 - 06.2024
SERVER
FINS AT SHARKY’S
09.2018 - 06.2020
OWNER/GENERAL MANAGER
IBIS APPRAISALS
03.2007 - 06.2025
SUPERVISORY APPRAISER
FCA-APPRAISALS
09.2003 - 03.2007
SERVER
CROW’S NEST
06.2002 - 09.2005
GENERAL MANAGER
PARGOS
06.1993 - 09.2003
Engineering
West Virginia University
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