Summary
Overview
Work History
Education
Skills
Timeline
Generic

John Fitzgerald

Coatesville,PA

Summary

Dynamic small business owner with extensive experience in operations management and customer relations. Proven track record at Orleans Home Builders enhancing customer satisfaction and streamlining processes. Skilled in staff training and relationship building, leveraging strong communication to drive team productivity and foster client loyalty. Committed to delivering exceptional service and operational excellence.

Overview

25
25
years of professional experience

Work History

Owner One Call Does It All Home Remodel and Repai

Self
07.2008 - 01.2025
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Trained and motivated employees to perform daily business functions.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Interacted well with customers to build connections and nurture relationships.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

Warranty Manager and Customer Service Representati

Orleans Home Builders
03.2003 - 06.2008
  • Improved customer satisfaction by efficiently managing warranty claims and promptly addressing concerns.
  • Managed budgetary responsibilities for the warranty department, ensuring cost-effective allocation of resources.
  • Provided exceptional technical support services, troubleshooting complex issues with minimal need for follow-up visits or additional repair work required under the manufacturer''s warranty coverage.
  • Developed a comprehensive training program for new hires, ensuring they quickly acquire the necessary skills and knowledge to excel as Warranty Managers within the company.
  • Collaborated with sales and service teams to provide seamless customer experiences during the warranty process.
  • Enhanced team performance through consistent training, coaching, and mentoring of warranty department staff.
  • Maintained up-to-date knowledge of industry best practices and regulatory requirements to ensure the warranty department operates in compliance with all applicable standards.
  • Negotiated favorable terms with vendors for extended warranties or discounted replacement parts, reducing overall expenses related to product repairs or replacements.
  • Facilitated efficient communication between all relevant departments involved in processing warranties, fostering a collaborative environment that supports successful resolutions.
  • Streamlined warranty claim processes for increased efficiency and faster resolution times.
  • Set aggressive targets for employees to drive company success and strengthen motivation.
  • Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Assisted in organizing and overseeing assignments to drive operational excellence.

Rebuild Large Electric Motors

Motor Coils
01.2004 - 04.2008
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Car Mechanic

Port of Entry
09.1999 - 08.2004
  • Increased customer satisfaction by providing timely and accurate diagnostics for vehicle issues.
  • Maintained a safe and clean work environment, adhering to industry safety standards and regulations.
  • Assisted management in the development of promotional offers or seasonal specials aimed at attracting new business while also retaining existing clientele.
  • Delivered reliable maintenance services by routinely inspecting vehicles and addressing any potential issues proactively.
  • Exhibited excellent problem-solving skills when faced with unique or challenging vehicle issues, leading to successful resolutions that met customer needs within budget constraints.
  • Boosted shop reputation for expertise in specific makes or models, driving increased customer referrals.
  • Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
  • Inspected and tested vehicles and completed preventive maintenance such as engine tune-ups, oil changes, tire rotations, wheel balancing, and filter replacement.
  • Analyzed and located malfunctions in brakes, motors, switches, and control systems.
  • Maintained accurate records of time and materials required to perform repairs and service.
  • Explained maintenance and repair needs to customers and offered advice on preventative maintenance.
  • Tore down, repaired and rebuilt faulty assemblies such as power systems, steering systems and linkages.
  • Read and followed technical documentation to complete accurate repairs.
  • Demonstrated exceptional attention to detail when performing vehicle inspections, ensuring thorough documentation of findings for effective communication with customers on recommended repairs or maintenance services.
  • Developed strong customer relationships through clear communication of repair recommendations and cost estimates.

Education

High School Diploma -

Abington High
Abington, PA
05-2023

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Verbal and written communication
  • Operations management
  • Delegating work
  • Staff training/development

Timeline

Owner One Call Does It All Home Remodel and Repai

Self
07.2008 - 01.2025

Rebuild Large Electric Motors

Motor Coils
01.2004 - 04.2008

Warranty Manager and Customer Service Representati

Orleans Home Builders
03.2003 - 06.2008

Car Mechanic

Port of Entry
09.1999 - 08.2004

High School Diploma -

Abington High

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John Fitzgerald