Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

John Fitzgerald

Lombard,IL

Summary

Hardworking and motivated professional with several years of experience and record of success in industry. Solid history balancing team performance, customer service targets and business objectives. Dedicated to working closely with employees to maximize productivity and optimize procedures. Decisive leader with good planning and organizational skills.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Operations and Gateway Manager

Shipco Transport
Franklin Park, Illinois
11.2020 - 09.2025
  • Managed team schedules and organized daily operations for enhanced efficiency.
  • Coordinated training sessions for new employees to elevate skills and productivity.
  • Facilitated interdepartmental communication to streamline workflow processes.
  • Assisted in project planning and execution, ensuring deadlines were consistently met.
  • Developed strategies for effective inventory management and control.
  • Monitored performance metrics to identify improvement areas and drive results.
  • Resolved conflicts between employees by guiding adherence to company policies.
  • Ensured compliance with applicable laws and industry regulations throughout operations.
  • Supported budget preparation by analyzing costs and resource allocation.
  • Monitored performance metrics to identify areas for improvement.
  • Monitored staff performance and addressed issues.
  • Enforced customer service standards and resolved customer problems to uphold quality service.
  • Coached, mentored and trained team members in order to improve their job performance.
  • Provided leadership during times of organizational change or crisis situations.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Recruited and hired qualified candidates to fill open positions.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Analyzed customer feedback data to develop action plans for improving services offered.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Led team meetings and one-on-one coaching sessions to continuously improve performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Monitored budgets and expenditures to ensure cost-effectiveness while maintaining quality standards.
  • Negotiated contracts and agreements with vendors and suppliers to reduce costs.
  • Ensured compliance with industry regulations and company policies.
  • Analyzed market trends and competitor activity to inform business strategy.
  • Conducted performance evaluations, providing feedback and coaching for team development.
  • Managed risk by developing and implementing effective risk management strategies.
  • Streamlined communication channels, improving information flow and decision-making speed.
  • Led a team of eight employees, ensuring high productivity and excellent customer service.
  • Resolved customer complaints and issues promptly, maintaining a positive brand image.
  • Developed and implemented strategic plans to achieve company objectives.
  • Oversaw daily operations, maintaining efficiency and quality standards.
  • Implemented process improvements, resultingin an increase in operational efficiency.
  • Delegated work to staff, setting priorities and goals.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
  • Reviewed completed work to verify consistency, quality, and conformance.
  • Evaluated individual and team business performance and identified opportunities for improvement.
  • Organized team activities to build camaraderie and foster pleasant workplace culture.
  • Analyzed business performance data and forecasted business results for upper management.
  • Produced thorough, accurate and timely reports of project activities.
  • Implemented quality control measures to uphold company standards.

Gateway and Traffic Manager

Vanguard Logistics Services
West Chicago, Illinois
09.2000 - 11.2020

Education

Associate of Arts -

College of DuPage
Glen Ellyn, IL
05-2003

High School Diploma -

Lyons Township
La Grange, IL
05-1998

Skills

  • Team management
  • Inventory management
  • Budget analysis
  • Process optimization
  • Vendor negotiation
  • Customer service
  • Coaching and mentoring
  • Competitor research
  • Financial management
  • Risk management
  • Customer relationship management (CRM)
  • Performance management
  • Work prioritization
  • Policy and procedure development

Certification

  • Hazardous Materials Certified

References

Dawn Versetto 

Vanguard Logistics Services

537 Discovery Dr Ste 100, West Chicago, IL 60185

PH 847-238-5000

-

Rhonda Sanchez

Morrison Express Corporation

1200 Kirk St, Elk Grove Village, IL 60007

PH 630 860 3200

-

Martin White 

Shipco Transportation

3720 River Road Franklin Park, IL 60131

PH 773 703 1971

    

Timeline

Operations and Gateway Manager

Shipco Transport
11.2020 - 09.2025

Gateway and Traffic Manager

Vanguard Logistics Services
09.2000 - 11.2020

Associate of Arts -

College of DuPage

High School Diploma -

Lyons Township

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