John Flowers
Aurora,CO
Summary
I am a dedicated young IT professional with 5 years of IT experience looking to learn and grow in the field of technology. Supporting Executives and VP's through out my experiences being able to resolve issues from windows to mac on the fly. I have been able to hone my skills and my craft in IT from all these experiences and being able to use my people skills and work with everyone and keeping a positive outlook on everything helps keep users satisfied with my work.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Senior IT Executive Support
Western Union
Denver, CO
01.2022 - Current
- Supported VP/SVP/Executive with all technical support.
- Collaborated with senior management to identify technology needs and develop solutions that improved operational efficiency.
- Identified issues and resolved problems with hardware and software to improve end-user experience.
- Provided leadership and direction to IT team members, ensuring high performance standards were maintained.
- Coordinated efforts between multiple teams throughout the organization in order to ensure successful completion of projects.
- Maintained documentation on configurations and maintenance using component labeling and technical diagrams.
LAN Administrator
Western Union
Denver, CO
09.2020 - 01.2022
- Work to ensure positive and hassle-free customer experience
- Specialize in Windows and Mac Support
- 24/7 Support for Executives/VP's/EVP's (white glove service)
- Managed Large Format Interactive Displays
- Assisted with set up of offices across the country
- Management of Technology Waste
- Delivered high level of support and maintenance to hardware, software and applications to maximize performance and reduce bottlenecks.
LAN Technician
Western Union
Denver
01.2019 - 09.2020
- Worked to ensure a positive and hassle-free customer experience
- Worked as an onsite Local Admin to assist with any PC problems & installations of software that were on site at the HQ
- Worked remote tickets with similar issues with users who worked from home
- Assist users with applications issues
- Assist users with company phone issues
- Imaged and created PC's for users new and rebuilt.
LAN Technician
Network Systems IT Company (NETSIC)
Denver
10.2018 - 01.2019
- Worked to support the senior creative staff with day-to-day tasks
- Helped create and set up LAN connections in open settings from factories to stores and hotels
- Work to help with basic desktop support within the working domains of windows 10 & printers
- Worked to support moves of technology in company settings and properly assist with troubleshooting and making sure things were set up correctly
- Worked on create and helped assembly digital signage in company settings.
Education
Security Clearance -
IMRI
01.2024
CyberArk Trustee Certificate -
CyberArk
10.2022
Bachelors of Science - Exercise Science
Adams State University
12.2016
Skills
- IT Service Management
- Microsoft Office support
- Windows support
- Apple Support
- Audio-Visual support
- Qualys security experience
- Excellent Customer Service Skills
- Technical Solution Development
References
- James Young, Samba Safety, jyoung@sambasafety.com, 720-412-8829
- Brenda Taylor, IMRI, btaylor@imri.com, 720-233-4619
- Tracy French, Western Union, Tracy.French@wu.com, 303-353-6480
- William Sobolik, Western Union, William.Sobolik@wu.com, 720-940-6212
Certification
- Comptia A+
Timeline
Senior IT Executive Support
Western Union
01.2022 - Current
LAN Administrator
Western Union
09.2020 - 01.2022
LAN Technician
Western Union
01.2019 - 09.2020
LAN Technician
Network Systems IT Company (NETSIC)
10.2018 - 01.2019
Security Clearance -
IMRI
CyberArk Trustee Certificate -
CyberArk
Bachelors of Science - Exercise Science
Adams State University