Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

John Flynn

Red Lion,PA

Summary

Knowledgeable Patient Registration Representative highly proficient in coordinating smooth admissions and appointment registrations. Well-versed in current codes and insurance procedures. Detail-oriented in building and updating files.

Overview

12
12
years of professional experience

Work History

Patient Registrar-Clinic/Preceptor (Check In, Check Out, Urgent Care)

OSS Health
06.2021 - Current
  • Follows all policies and procedures, and in particular Admissions and Financial policies and procedures while completing daily tasks
  • Ensures all demographic and insurance information required is gathered and entered hospital computer system for all patient visits as well as laboratory charges
  • Ensures any pre-certification and pre-authorizations are obtained and documented in the hospital computer system
  • Identifies potential issues regarding authorizations and acts as a liaison with the patient and pre-registration and precertification departments regarding eligibility and authorization issues
  • Collects patient co-pays, co-insurance and/or estimated out-of-pocket expenses, capturing 80% or greater at time of service as required
  • Responsible for reconciling daily payments
  • Performs reception duties of checking patients in, answering phones, formatting charts, and updating patients on status of surgeon delays
  • Demonstrates good judgment in safeguarding information to include confidentiality of all medical and patient information
  • Adheres to the patient’s Bill of Rights and Confidentiality Information
  • Maintains a positive and professional attitude towards all patients, patients’ family or representatives, co-workers, and medical staff
  • Shows flexibility in scheduling as required by the department, including flexibility in work location
  • Recognizes areas or functions that may need improvement and offers suggestions to the appropriate member of management
  • Answers telephones promptly, identifies self and directs calls as appropriate
  • Participates in Hospital Greeter’s Desk rotation
  • Registers patients for his/her scheduled visit with the provider
  • Verifies patient demographic information and updates computer system as needed
  • Scans patient identification and patient insurance card/cards and verifies benefits and eligibility information
  • Travels to other offices when there is an organizational need to provide coverage
  • Maintains a positive and professional attitude towards patients, co-workers, and physicians
  • Keeps work area orderly and neat
  • Demonstrates flexibility in performing additional responsibilities that contribute to the improvement of patient care and the wellbeing of the Practice
  • Other duties as assigned
  • As preceptor, train and shadow new employees on the job duties above.

DSP

Typical life
11.2014 - 06.2021
  • Taught clients how to live everyday life; cook for themselves, clean, grocery shop, etc
  • Completed paperwork accurately and on time according to state regulations
  • Made sure housing met state mandated guidelines
  • Submitted maintenance requests to ensure housing is kept up to date

General Manager

Dunkin Donuts
07.2012 - 11.2014
  • Overall operation of restaurant
  • Prioritized guests and modeled exceptional service, while ensuring orders weree accurate, served quickly, and of high quality
  • Recruited, hired, trained, and developed employees, and ensured shifts were appropriately staffed
  • Ensured brand standards, recipes, and systems were executed, and maintained company standards for product quality
  • Maintained a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation guidelines
  • Created and maintained a guest-focused culture
  • Lead team meetings
  • Monitored and adjusted products in the back case
  • Achieved financial goals

Education

Freeport Area High School
Sarver, Pennsylvania
06-2006

Skills

  • Information documentation
  • Strong interpersonal skills
  • Information Collection
  • Speech comprehension
  • Speaking clearly
  • Processing payment
  • Insurance Verification
  • Maintaining records
  • Payment Collection
  • Data Entry
  • Patient Relations
  • Eligibility Determination

References

PROFESSIONAL AND PERSONAL REFERENCES

Timeline

Patient Registrar-Clinic/Preceptor (Check In, Check Out, Urgent Care)

OSS Health
06.2021 - Current

DSP

Typical life
11.2014 - 06.2021

General Manager

Dunkin Donuts
07.2012 - 11.2014

Freeport Area High School

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John Flynn