John Fontaine
Phoenix,AZ
Summary
Talented Intake Specialist offering 5 years of experience in conducting intake interviews and summarizing data with speed and efficiency. Connects with clients easily to provide thoughtful and compassionate assistance. Manages client files and prioritizing tasks to achieve optimal productivity. Earnest individual with experience in human services and security field providing support and guidance to individuals in need. Strong understanding of effectively working with people from diverse backgrounds. Passionate about helping others access needed services. Devoted professional proactively and quickly identifies best course of action for given scenarios. Confident handling tasks independently and in teams with highly organized approach to work. Strong advocate for those in need and committed to providing best possible service. Steadfast professional who employs empathy and patience to connect with clients and provide support during difficult times. Excellent eye for detail and accurately assesses needs. Strives to provide best possible service and support. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
11
11
years of professional experience
Work History
Intake Specialist
Arizona Child Abuse Hotline
11.2022 - Current
- Utilized various software tools efficiently for case management purposes, ensuring accuracy and accessibility of client records.
- Participated in professional development opportunities to enhance industry knowledge and stay current on best practices.
- Conducted pre-screen forensic interviews in order to determine if reports of child abuse meets legal requirement for field investigation
- Completed intake assessment forms and filed screen out reports to family history for later review
- Collected, verified, recorded and processed client demographics and generated child abuse reports for field investigation
- Maintained up-to-date knowledge of child welfare laws and regulations, ensuring compliance throughout investigation process.
- Enhanced child safety by conducting thorough intake investigations and accurately documenting findings.
- Documented all relevant information by filling out forms and completing case reports.
- Improved response times for urgent cases by prioritizing high-risk situations and efficiently managing caseloads.
- Built strong relationships with community partners to enhance coordination of services for children and families in need.
Child Safety Specialist
Arizona Department Of Child Safety (DCS)
10.2018 - 11.2022
- Provided crisis intervention support, addressing urgent safety concerns as they arose.
- Implemented creative solutions to address unique barriers faced by clients such as language or cultural differences.
- Assisted families in developing and strengthening their parenting skills, contributing to safer environment for children.
- Intervened in crisis situations and counseled children experiencing emergencies and disruptive incidents.
- Worked with educational team to develop Individual Education Plans (IEPs) for students.
- Trained new Child Safety Specialists, sharing best practices for effective casework management.
- Implemented research-based interventions and strategies to support positive behavior and social-emotional development.
- Facilitated group meetings with parents, focusing on skill-building activities related to child safety issues.
- Planned, promoted and managed parent workshops on assisting children in attaining academic success.
- Developed and implemented programs to support children's mental health and well-being.
- Collaborated with school personnel, parents and mental health providers to maintain comprehensive and integrated approach to student services.
- Collaborated with multidisciplinary teams to address complex needs of at-risk children and their families
- Assisted families in navigating the social services system, including applying for benefits, accessing resources and connecting with other family support services.
- Contributed to court proceedings, advocating for family's best interests and recommending balanced solutions.
- Built solid and trusting rapport with children and families, fostering trust and communication to meet case needs.
- Maintained confidentiality while ensuring open communication among team members about case updates and challenges.
- Enhanced child safety by conducting thorough assessments and implementing appropriate interventions.
- Documented data and completed accurate updates to case records.
- Ensured legal compliance, attending court hearings, and providing detailed reports on each child''s status.
- Conducted outreach to families and other community partners to identify ways to address social, emotional and behavioral needs.
- Promoted a safe environment for children through regular home visits and welfare checks.
- Served as a liaison between families, service providers, courts, schools, law enforcement agencies, promoting collaborative efforts toward a common goal of child safety.
- Conducted investigations into allegations of abuse or neglect using evidence-based assessment tools and strategies.
- Completed comprehensive assessments of families to identify needs and develop treatment plans.
- Improved case outcomes with diligent documentation and tracking of progress for each child.
- Maintained detailed case histories, metrics and reports to meet strict standards.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Worked effectively in fast-paced environments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
Security Supervisor
California Costal Patrol
03.2013 - 02.2018
- Developed and implemented security policies and procedures to establish clear guidelines for operations and maintain quality standards.
- Kept team compliant with security protocols and appearance standards.
- Coordinated protective service operations with other emergency response agencies.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Conducted regular audits of security infrastructure, identifying areas for improvement and recommending necessary upgrades.
- Collaborated with management to develop security policies and procedures.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Moved around different security stations and vital areas to check on officers and adjust workflow to cover changing needs.
- Managed security policies and procedures to promote safety and security of personnel and assets.
- Established and maintained close working relationships with local law enforcement officers.
- Recorded incident reports with detailed accounts of occurrences.
- Developed and implemented strategies to prevent and respond to security incidents.
- Successfully managed incident response operations during critical situations, ensuring staff and visitor''s safety and minimizing potential damages to company property.
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Provided ongoing training for staff members on key aspects of physical security principles, such as access control systems or situational awareness techniques during routine operations.
- Prepared and submitted reports to keep management informed of security activities and developments.
- Analyzed and investigated incidents alongside functional management and security supervisors.
- Investigated and resolved security breaches to protect organization and corporate assets.
- Implemented comprehensive security plans to provide highest levels of protection for facilities.
- Responded swiftly to security incidents and effectively resolved security issues.
- Worked in fast-paced and high-risk environments while maintaining exceptional standards of excellence for security programs, strategies, and plans.
- Led the development of comprehensive written policies outlining company-wide security expectations and guidelines for staff adherence.
- Assisted with investigations into reported incidents, gathering evidence and providing detailed reports for review by management or law enforcement officials when required.
- Participated in the hiring process for new security personnel, conducting interviews and evaluating candidate qualifications to build an effective team.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
Education
Bachelor of Science - Criminal Justice
Everest College - Ontario
Ontario, CA2013
High School Diploma -
Rubidoux High School
Riverside, CA06.2005
Skills
- Employee Training
- Goal Setting
- Progress Reporting
- Attention to Detail
- Document Management
- Group and individual instruction
- Cross-cultural sensitivity
- Active Listening
- Report Preparation
- Home visits
- Coping Techniques
- Data Confidentiality
- Critical Thinking Skills
- Records Maintenance
- Quality Assurance
- Assertiveness
- Career Development
- Microsoft Office
- Data Entry
- Case File Management
- Compassionate communication
- Problem-Solving
- Intake Assessment
- Interpersonal Communication
Active Member of the American Legion, a veteran group helping vets in need.
Accomplishments
- Recruited and trained staff members in effective security measures and guard techniques.
- Supervised team of 25 security staff members.
- Built strong rapport with the courts and community providers which allowed for outside the box service recommendations to be approved
- Built a reputation for handling difficult situations, cases, and clients in an effective and appropriate manner
Affiliations
- United States Marine Corps Veteran
- American Legion
Timeline
Intake Specialist
Arizona Child Abuse Hotline
11.2022 - Current
Child Safety Specialist
Arizona Department Of Child Safety (DCS)
10.2018 - 11.2022
Security Supervisor
California Costal Patrol
03.2013 - 02.2018
Bachelor of Science - Criminal Justice
Everest College - Ontario
High School Diploma -
Rubidoux High School
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