John Ford
Goose Creek,SC
Summary
Seasoned Bar Manager with history of success in all areas of restaurant operations. Hardworking and resourceful with attention to detail and organized nature. Ready to take on new challenges in the food and beverage industry. Professional references available upon request.
Overview
19
19
years of professional experience
Work History
Bar Manager
Rehab
- I was responsible for overall bar functions including but not limited to: Customer Service, Bartending, Cleaning, Responding to Customer complaints.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process
Bar Manager
WBS
- As bar manager I was responsible for overall handling of the bar including but not limited to: Customer Service, Bartending, Cleaning, Responding to Customer complaints.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement to onboarding process
Backserver
CAROLINA Yacht Club
- Customer service, Food Delivery, Cleaning, Handling of special events and functions
Bartender
FISH HOUSE
02.2021 - 05.2023
- Served high customer volumes during special events, nights, and weekends.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Kept bar presentable and well-stocked to meet customer needs.
- Followed alcohol awareness procedures for preventing excessive guest intoxication.
- Handled simultaneous customer, team, and business needs while avoiding unnecessary delays or errors.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
GENERAL manager
Shenanigans
03.2016 - 09.2020
- I was responsible for the day-to-day functions of the bar
- This included but is not limited to: Cash Management, Inventory, Ordering, Customer Service, Bartending, Training, Maintaining Customer Satisfaction, Handling of Social Media Accounts, Responding to customer complaints.
- Developed and implemented strategies to increase sales and profitability.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Formulated policies and procedures to streamline operations.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Bar Manager
Kc mulligans
01.2004 - 09.2014
- I was responsible for the nightly functions of the bar including but not limited to: Cash Management, Inventory, Ordering, Customer Service, Bartending, Training, Maintaining Customer Satisfaction, Handling of Social Media Accounts, Responding to customer complaints.
- Closed out cash register and prepared cashier report at close of business.
- Maximized customer service by training staff, overseeing operations, and resolving issues.
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Created effective employee schedules maintaining coverage at peak times and minimizing labor costs.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing [Number]% improvement over prior onboarding process.
- Upsold daily specials and beverage promotions to exceed daily sales goals.
- Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Implemented drink prep procedures, significantly reducing wasted stock.
- Followed strict recipes and drink measurements to minimize product used.
- Motivated staff to perform at peak efficiency and quality.
- Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
Education
High School Diploma -
Stratford High School
Goose Creek, SC06.2002
Skills
- High Volume Bartending
- Leadership Skills
- Restaurant Management
- Rule Enforcement
- Inventory Management
- Customer Relations
- Bar Management
- Vendor Relationship Management
- Responsible Alcohol Service
- Foodservice Management
- Menu memorization
- Liquor, beer and wine knowledge
- Ordering bar supplies
- Preparing garnishes
- Responsible alcohol service
- Changing beer kegs
- Classic cocktails
- Engaging personality
- Clear and effective communication
- Cash register operation
- Beverage preparation
- Inventory
- Ordering procedures
- Hospitality service expertise
- Attending multiple customers
- Handling difficult customers
- Highly reliable
- Staff Management
Timeline
Bartender
FISH HOUSE
02.2021 - 05.2023
GENERAL manager
Shenanigans
03.2016 - 09.2020
Bar Manager
Kc mulligans
01.2004 - 09.2014
Bar Manager
Rehab
Bar Manager
WBS
Backserver
CAROLINA Yacht Club
High School Diploma -
Stratford High School
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