John Ford
Hayward,California
Summary
Professional Supervisor offering 5 years of dedicated experience in a supervisory role at Intermarket Gourmet LLC. During my tenure as a supervisor, I developed key skills in team leadership, project management, and training and development. My ability to lead and adapt to different situations has consistently produced positive results. I pride myself on my excellent time management skills, which has been crucial in managing multiple projects simultaneously. I hold a degree in Sociology from California State University – East Bay, which has provided me with a strong foundation in understanding team dynamics and enhancing employee engagement. I am eager to bring my leadership skills, adaptability, and passion for management to your company. Thank you for considering my application. I look forward to the opportunity to discuss how I can contribute to the continued success of your company.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CPR Instructor
All CPR Training (CPR Certification)
03.2025 - Current
- Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
- Incorporated diverse teaching methods to accommodate various learning styles, improving overall comprehension levels among students.
- Evaluated program effectiveness by analyzing participant feedback, making necessary adjustments to enhance course content and instructional methodologies as needed for optimal results.
- Promoted a safe learning environment by maintaining proper equipment maintenance, cleanliness, and usage protocols during practice sessions.
- Employed multimedia resources such as videos, simulations, and interactive tools to enrich the learning experience and increase engagement levels among students.
CPR Instructor/Operations Manager
JF Mobile CPR & First Aid LLC
03.2023 - Current
- Measured student performance using objective evaluation criteria aligned with national guidelines for effective CPR administration.
- Incorporated diverse teaching methods to accommodate various learning styles, improving overall comprehension levels among students.
- Evaluated program effectiveness by analyzing participant feedback, making necessary adjustments to enhance course content and instructional methodologies as needed for optimal results.
- Increased community awareness of CPR importance through public workshops, presentations, and seminars.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Mentored new instructors, providing support in curriculum implementation and classroom management techniques.
- Strengthened organizational reputation as a premier provider of CPR education by prioritizing customer satisfaction through timely communication and constructive feedback provision during courses.
Lead Instructor
CPR Certification
10.2022 - Current
- Facilitating video presentations, instructor lectures, skills demonstrations, testing students, answering questions, and completing post-course rosters/paperwork.
- Enhanced student retention of CPR knowledge through scenario-based training exercises and demonstrations.
- Mentored new instructors, providing support in curriculum implementation and classroom management techniques.
- Streamlined the CPR certification process by implementing efficient scheduling and record-keeping procedures.
- Partnered with local healthcare organizations to provide real-world context for CPR instruction and application.
- Continuously updated course materials based on latest research findings, ensuring relevancy and adherence to industry standards.
- Increased community awareness of CPR importance through public workshops, presentations, and seminars.
- Strengthened organizational reputation as a premier provider of CPR education by prioritizing customer satisfaction through timely communication and constructive feedback provision during courses.
Warehouse Supervisor
Intermarket Gourmet LLC
08.2019 - 04.2024
- Completed daily operations on time and maintained high standards of accuracy.
- Participated in the hiring, discipline, and termination processes of warehouse employees.
- Managed day-to-day operations of warehouse, including freight and parcel shipments, returns and transfers.
- Maintained a clean working environment by enforcing strict cleanliness standards throughout the entire facility.
- Mentored junior staff members to develop their skills in warehousing operations, fostering a supportive work environment for professional growth.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Coordinated with vendors to verify timely delivery of materials and supplies, avoiding delays.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
- Improved delivery plans with strong scheduling knowledge, organizational skills, and route development expertise.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Supervised shipping and handling operations.
- Managed relationships with external partners such as suppliers, ensuring timely deliveries while minimizing disruptions in supply chain operations.
- Collaborated closely with sales department to address any issues related to product availability or shipment delays.
- Communicated regularly with cross-functional teams to improve coordination between departments.
- Boosted warehouse operations performance by overseeing dispatching and setting optimal employee schedules.
- Optimized transportation logistics, securing reliable carriers at competitive rates for efficient delivery times.
- Ensured compliance with safety regulations through regular inspections, staff training, and policy updates.
- Developed and implemented policy and procedure updates to improve workflow and productivity.
- Increased customer satisfaction by ensuring orders were accurately and promptly fulfilled, leading to repeat business and positive reviews.
- Negotiated with suppliers to secure cost-effective purchasing agreements, reducing overall expenses for materials and supplies.
- Optimized shipping and receiving operations, ensuring timely dispatch and receipt of goods with minimal delays or damage.
- Facilitated collaboration between different departments to streamline processes and improve communication, leading to fewer errors and delays.
- Enhanced team productivity with regular training sessions on safety and operational procedures.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Handled day-to-day shipping and receiving overseeing more than 15 shipments per day.
Lead Shipping Clerk
Veritiv-Distributor of Packaging
04.2016 - 05.2019
- Drafted and managed shipping orders, bills of ladings, and shipping route materials for accurate and compliant recordkeeping.
- Minimized resource and time losses by addressing employee or production issues directly and implementing timely solutions.
- Minimized damaged goods by training team members on proper handling techniques during unloading and storage processes.
- Managed return process for defective or unwanted products, ensuring proper documentation and stock adjustments.
- Streamlined communication between warehouse and sales teams, facilitating real-time updates on inventory availability.
- Coaching and managing new hires on warehouse safety.
- Trained new hires to perform cross-training exercises with experienced workers.
- Checked bills of lading, outgoing package paperwork, and other documentation for accuracy.
- Served as a liaison between sales representatives, customers, suppliers, carriers, maintaining open lines of communication throughout the entire shipping process.
- Led the consistent achievement of quality control standards by ensuring proper packaging materials were used in accordance with product specifications.
- Maintained a safe working environment by adhering to safety protocols and conducting regular inspections of equipment and workspaces.
- Used pallet jacks and dollies to load and unloaded goods from trucks and containers.
- Received incoming shipments, compared contents against associated records and transmitted to proper department.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Communicated with vendors and suppliers to verify timely delivery of goods.
- Packed, secured, labeled and applied postage to materials to prepare items for shipment.
- Verified orders by comparing names and quantity of items packaged with shipping documents.
- Utilized forklift or pallet truck to load, unload, transport and store goods.
- Maintained accurate inventory levels through regular cycle counts and updating the warehouse management system accordingly.
- Managed 10 member team shipping & receiving
Education
BA - Sociology with a concentration in Economic Sociology and Global Development
Cal State East Bay
25800 Carlos Bee Blvd, Hayward, CA 9454205.2021
Skills
- Communication skills
- Organization and Time management
- First aid and CPR
- Problem-solving
- Staff supervision
- Safety oversight
- Team building and leadership
- Attention to detail
- Project Management
Certification
- CPR & First Aid AED Instructor
- Instructor Licenses September 2022
Timeline
CPR Instructor
All CPR Training (CPR Certification)
03.2025 - Current
CPR Instructor/Operations Manager
JF Mobile CPR & First Aid LLC
03.2023 - Current
Lead Instructor
CPR Certification
10.2022 - Current
Warehouse Supervisor
Intermarket Gourmet LLC
08.2019 - 04.2024
Lead Shipping Clerk
Veritiv-Distributor of Packaging
04.2016 - 05.2019
BA - Sociology with a concentration in Economic Sociology and Global Development
Cal State East Bay
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