John Fortney

•Collaborates with building managers and third-party technicians to assess ongoing needs and plan/perform installations and maintenance

•Troubleshoots and evaluates any mechanical failures of ITMs/ATMs, determining repair or replacement of parts and carrying out the necessary maintenance or replacement installations

•Ensures that all ITMs are properly maintained, including but not limited to; clearing currency jams, receipt paper jams, cleaning the card reader and checking and clearing the media transports

•Installs ITM/ATM software and tests the software to ensure the machine is ready to move to production locations; installs software updates at ITM/ATM locations as necessary

•Responsible for receiving new ITMs, confirming the correct equipment is received and performing all necessary software diagnostics to ensure software can be appropriately installed on the ITM

• Received and processed customer transactions, including deposits, withdrawals, loan payments, wire transfers and other banking services.
• Performed daily reconciliation of teller drawer within established limits.
• Handled large volumes of currency quickly and accurately with minimal errors.
• Maintained confidentiality of bank records and client information
• Answered customer inquiries regarding bank products and services.
• Delivered prompt, accurate and excellent customer service

• Patrolled Huntsville Hospital and other Health System areas to secure facilities, patients, personnel, and visitors
• Challenged suspicious individuals accessing restricted areas to prevent unauthorized entry
• Prepared detailed reports regarding daily activities, unusual occurrences, maintenance issues.
• Completed in-depth searches of individuals and baggage to check for devices, weapons and other prohibited items
• Maintained safety by quickly responding to alarms and investigating disturbances
• Quickly and accurately reported all security incidents, accidents and medical emergencies as well as coordinated apprehensions with law enforcement

• Picked up and delivered up to 50 cash/coin orders daily
• Replenished ITM's/ATM's cash, coins, receipt paper and provided first line maintenance
• Issued and received manifests from customers to verify transfer of valuables
• Secured priceless and irreplaceable documents against threats of terrorism and sabotage
• Trained and mentored new team members, providing assistance when needed and advising on how to perform daily duties
• Drove and maintained a variety of armored vehicles within Alabama, Georgia, and Florida