John Foster
Sales
St. Cloud,FL.
Summary
- Objective: “ To obtain a position that will enable me to use my strong Leadership skills, organizational skills, and ability to work well with people.”
Efficient and detail-oriented offering years of industry performance. Reliable and task-driven with passion for top-quality Services,product and value. Seasoned Service Manager bringing years of experience. Proficient in business practices, standards of operation and customer needs. Empowering leader with passion for developing teams with focus on exceptional service delivery and customer retention.
Overview
33
33
years of professional experience
Work History
Service Manager
Lowe's Manahawkin
Manahawkin, New Jersey
09.2010 - 01.2020
- Leading, enabling and empowering team members to deliver the best customer service daily.
- Ensuring that all departments are customer ready, at all times through customer focused behaviors to mitigate unsatisfactory customer experience.
- Use of extensive product knowledge to train and develop employees across multiple departments and areas of focus in order to meet every demand of store operations.
- Open/close store as assigned MOD adhering to all company established rules, regulations and procedures.
- Planned and implemented solutions for such problems as Inventory discrepancies and low productivity in over all sales leads.
- Monitored productivity and communicated necessary improvements to overall Receiving and Handling of freight/merchandise.
- Trained less-skilled service workers on standards, efficiency and conflict resolution for best-in-class customer service.
- Maintained effective customer service by responding to service requests quickly to increase overall sales .
- Updated existing customers on new products, updated services and changes in accounts to maintain good rapport and increase sales 50%.
- Developed written plans and obtained customer consent to proceed.
- Followed up with customers during and after installations to verify satisfaction.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Oversaw team of service professionals focused on Pro/contractor sales.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored product quality and communicated necessary improvements to Receiving manager.
Census Bureau Enumerator
US Census Bureau
Toms River, NJ.
04.2010 - 08.2010
- Planned work by reviewing assignment area.
- Conducted interviews with residents following stringent guidelines.
- Assessed Quality Control Levels and Verification's.
- Complied with accuracy standards while maintaining high production rates.
- Maintained records of hours worked, miles driven, units produced and quality control results.
- Met daily with supervisor to review and submit work.
Carpenter
Viking Yachts Company
New Gretna, NJ.
08.2003 - 02.2010
- Performed all types of wood construction.
- Proficient with all types of hand and power tools.
- Assisted in training of new hires communicating complex concepts in a simple and easy to understand way.
- Followed blue prints or lead carpenter's instructions.
- Experienced with production of Corian counter tops, installing and finishing.
- Completed independent or team installations of building structures, including trim, flooring and cabinetry.
- Facilitated harmonious working relationships with crew members to prevent problems and conflicts.
- Followed established job site safety regulations and maintained safe and clean work area.
- Completed precise joining and high-quality finish work by properly anchoring and bracing structures.
- Checked measurements and completed accurate cuts to prevent materials waste and maintain cost controls.
Department Head
Home Depot
Manahawkin, NJ
09.2001 - 08.2003
- Licensed/certified on required equipment; Forklift, order picker, reach truck.
- Supervised associates in Lumber/Building Materials.
- Worked with store manager to ensure all department goals were met.
- Ordered products accurately.
- Tracked department sales and profits.
- Provided directions and leadership to fellow associates.
- Certified on all necessary lift equipment related to the job.
- Collaborated with departments through out the store's to coordinate multifaceted solutions to emerging problems.
- Implemented strong control and evaluation procedures to maximize departments' work quality.
- Maximized team performance by hiring, training and disciplining staff to consistently exceed expectations.
- Improved department operations by capturing numerous opportunities to streamline processes and reduce waste.
Assistant Store Manager
Fleming Companies INC
Smithville, NJ
11.1991 - 06.2001
- Charged with overseeing the daily business operations of the store and related departments in the absence of the store manager.
- Managing sales promotions, merchandising.
- Managing all inventories, grocery etc., Hiring and firing of employees.
- Managing staff issues, customer complaints.
- Community relations.
- Insuring compliance with store policies.
- Other administrative duties.
Supervisor
United Parcel Service
Orlando, FL.
09.1989 - 09.1991
- Manage, plan, organize, and direct all employees assigned.
- Worked with dispatch to develop and plan production standards to efficiently and safely move freight within UPS company service standards.
- Applied leadership and analytical skills to execute company and personal goals.
- Maintained and insured safety standards where maintained and utilized at all times, demonstrating proper lifting, loading, unloading, techniques during daily meetings..
- Revitalized Southeast unload area operational structures and procedures to successfully control turnover and waste, enhance output and boost overall quality.
- Prepared, calibrated and monitored production machinery to maintain optimal production levels and consistently achieve daily targets.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
Squad Leader SGT/E5 Sergeant
US Army
Fort Ord, California
11.1985 - 01.1989
- Trained teams on emergency situation preparedness and tactical planning, equipment maintenance and weapon use.
- Determined necessity and type of additional resources and change of approach and techniques.
- Assessed battlefield conditions such as terrain and enemy fire effectiveness to organize and deploy team members effectively.
- Demonstrated proficiency in telecommunications equipment to foster critical contact during team missions.
- Identified issues between soldiers and successfully resolved problems through active listening and interpersonal communication.
- Coordinated infantry positioning and equipment locations to facilitate safety and efficiency.
- Directed logistical training procedures in accordance with military regulations.
- Executed reasoned and efficient decision-making to foster troop discipline and unity.
- Maintained current in-depth knowledge of team member strengths and weaknesses to most effectively plan battle strategy.
Education
In the vocational certificate category - Business Administration
Florida Southern College
Lakeland, FLSkills
Customer serviceTeam leaderMaterialsSafety
Bedside manner
Multitasking abilities
After-sales support
Fluent in English
Documentation and reporting
Customer service management
Contract Management
[Type] growth promotion
Staff Management
Timeline
Service Manager
Lowe's Manahawkin
09.2010 - 01.2020
Census Bureau Enumerator
US Census Bureau
04.2010 - 08.2010
Carpenter
Viking Yachts Company
08.2003 - 02.2010
Department Head
Home Depot
09.2001 - 08.2003
Assistant Store Manager
Fleming Companies INC
11.1991 - 06.2001
Supervisor
United Parcel Service
09.1989 - 09.1991
Squad Leader SGT/E5 Sergeant
US Army
11.1985 - 01.1989
In the vocational certificate category - Business Administration
Florida Southern College