John Francis

• Managed and motivated employees to be productive and engaged in work.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for drivers and students.
• Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
• Onboarded new employees with training and new hire documentation.
• Controlled costs to keep business operating within budget and increase profits.
• Processed timecards and payroll data for team of employees.
• Performed data entry tasks and maintained accurate records of employee payroll information.

• Created and implemented strategies for improving operational efficiency and accuracy.
• Maintained payroll information by calculating, collecting and entering data.
• Verified timekeeping records and handled any discrepancies with employees.
• Effectively supervised staff by reinforcing company policies, protocols, work rules and disciplinary action.
• Increased operational efficiency by developing improved Drivers Leave requests, Passenger Infraction Log, Route Surveillance Log and White Line Duress code.
• Developed and implemented daily operations plans such as bus routes, employee assignments and promotional strategies.
• Investigated and resolved strategic issues affecting accidents and incidents with vehicle operations.
• Collaborated with area managers to evaluate needs and optimize operational plans.
• Collaborated with operations team to provide excellent customer service and foster positive work environment.
• Identified and solved internal problems related to employee turnover by revamping training approaches.
• Assessed bus operators needs to develop effective training plans.
• Worked with central management to identify, plan, align and address training needs.
• Monitored training reports within learning management system for respective roles to promote initial and annual training completion.
• Planned and deployed training programs for sub-contactor's procedures and activities.
• Trained and mentored numerous new personnel hired to fulfill various roles.
• Monitored day-to-day activities of company and employees, noting areas needing improvement and implementing plans for rectification.
• Verified long-term staff excellence by implementing updated and continuous training initiatives such as online modules, and interactive programs.
• Decreased training time by designing effective new training programs.

• Followed established routes with aid from maps and GPS-equipped devices to safely navigate high-traffic areas and adhere to preset schedules.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Kept management looped in on daily activities by updating computer logs with information such as mileage, gas use and any special incidents.
• Performed pre and post trip vehicle inspections.

Substituted as the teacher or teacher's aid for the Elementary, Middle and High School on short notice and for long terms. Duties included following prepared lesson plans and providing activities, transport, and lessons for children in grades pre-K through 12. In addition to working in the classrooms, assisting the secretary and registrar was a common occurrence. Assisting the Central Office personnel included input of student family data as well as the student registrations in the ASPEN database, greeting the parents, attending to telephones and copying and filing student information.

• Diversified classroom instruction and group activities to successfully support students with unique strengths and learning styles.
• Enhanced student learning by optimizing wide range of instructional approaches and innovative classroom activities.

Performed cash collection in accordance with ARMP SOP and guidelines. Paid out jackpots to winning customers. Daily Documentation, performed by hand and in the database on every transaction ensured quality and accurate recordkeeping which was then filed electronically. Interacted with customers on a daily basis and successfully resolved customer service complaints. Maintained proper PCconfiguration and AV updates. Performed basic slot machine and amusement maintenance.

Day to day online new and used car sales. Provided product information and demonstrations to prospective buyers. Daily customer service, phone calls, follow up and appointments with customers. Located and acquired a variety of vehicles for customers via online automobile service and other dealerships. Ensured Database entry and document filing was accurate and complete.

Was only there a month when my wife got her orders to Korea.

Managed day to day online new and used car sales, which included precise database entry and recordkeeping. Provided product information and demonstrations to prospective buyers. Ensured daily customer service, phone calls, follow up, and appointments. Located and acquired a variety of vehicles for customers via online automobile services and other dealerships. Was responsible for all incoming phone calls regarding all vehicles for sale. Set multiple daily appointments for other sales staff. Supervised 11 employees. Awarded Salesperson of the month on four separate occasions. Received multiple bonuses for superb customer service.

• Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows to meet any daily demand.
• Maintained team efficiency by strategically delegating daily activities, monitoring output and rewarding positive contributions.

Responsibilities include weekly safety trainings of 22 employees including vault personnel. Vault duties included daily coin and cash verifications and daily vault balancing and bookkeeping according to standard operating procedures. Safe guarding of a $20 million cash vault and several mobile vaults. Maintain on time performance of armored truck routes through 19 counties in the Augusta Georgia area. ATM replenishments, cash collection duties, minor maintenance, repair, maintained video logs and service for over 200 ATM's. Route schedules, safety and security via route surveillance and video. In charge of employee schedules, vacations, payroll, employee records, human resources and morale and welfare. Company certified safety driving instructor for the state of Georgia. Maintained all branch security, video equipment and key inventory.
Maintained armored truck monthly preventative maintenance schedules for 16 armored trucks using outside vendors. Responsible for daily, weekly, monthly and yearly profits and loss.

• Assessed employee performance and developed improvement plans.

Supervised and provided baggage routing and handling. Directed aircraft
safely around other aircraft and parking. Ensured safe loading and unloading of passengers and the baggage. Worked as a ticket counter representative and provided excellent customer service as well mediation for customer dissatisfaction. Supervised 8-12 employees. Responsible for maintaining Human resources training and requirements, producing employee schedules, ensuring accurate payroll and deductions, Information Technology and budgeting to include profit and loss.
Provided weather interpretation to ensure safe take off and landing of aircraft. Rotated site management to include extended deployment to Charlotte NC Concourse during which time my responsibility was the supervision of 120 employees, ensuring ustomer satisfaction during departure and arrivals every 8 hours.

Fueling Civilian and Commercial Aircraft. Marshalling and towing of all types of aircraft. Supervised employees, ensuring top performance and commitment to customer service. Maintained accurate files of safety inspections, mechanical maintenance, ordering and receiving supplies, and provided input for budgeting to the supervisor.