John Frank

• Managed day-to-day business operations.
• Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
• Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
• Successfully navigated challenging economic conditions by making informed decisions that protected the business''s financial stability.
• Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.

• Managed day-to-day business operations.
• Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
• Established strong customer relationships through excellent communication and attentive service.
• Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
• Prepared bank deposits and handled business sales, returns, and transaction reports.
• Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
• Trained and motivated employees to perform daily business functions.

• Managed day-to-day business operations.
• Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
• Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.

• Reduced employee turnover by fostering a positive work environment through team-building exercises, recognition programs, and open communication channels.
• Optimized CRM usage among sales representatives to maximize efficiency in lead generation, prospecting, and client management processes.
• Spearheaded the adoption of advanced sales tools such as mobile apps, social media platforms, and video conferencing solutions to enhance remote selling capabilities.
• Elevated individual skillsets by offering one-on-one coaching sessions focused on goal setting, time management techniques, and personalized development plans.
• Championed a continuous improvement mindset amongst staff members by encouraging constructive criticism in a supportive, non-threatening environment.
• Aligned sales objectives with broader business goals by collaborating with internal stakeholders such as marketing, product development, and customer service teams.
• Developed and led group training courses to align with corporate sales and service goals.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
• Prepared sales presentations for clients showing success and credibility of products.

• Fostered networking opportunities by engaging with attendees before and after speaking engagements, establishing valuable connections within the industry.
• Prepared and delivered well-regarded talks on diverse F&I topics.
• Supported organizational goals by sharing industry knowledge and best practices in keynote addresses at conferences and seminars.
• Inspired positive change within organizations by addressing pressing issues faced by employees during workshops or seminars.
• The #1 attended conference class that year
• Utilized humor,Profitability, and Sales presentation techniques to capture and keep audience's attention.

• Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
• Enhanced team collaboration through regular communication, goal setting, and performance evaluations.
• Worked closely with organizational leadership and board of directors to guide operational strategy.
• Established a culture of continuous improvement by fostering open communication channels and empowering employees to voice their ideas.
• Established departmental performance goals and provided feedback for underperforming areas.
• Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
• Implemented innovative solutions to solve complex problems, resulting in increased productivity and streamlined operations.
• Negotiated favorable contracts with vendors for reduced costs and improved service quality.
• Boosted client satisfaction rates through exceptional relationship management and prompt resolution of issues.
• Drove business expansion by identifying new markets, conducting research, and developing targeted marketing campaigns.
• Assisted with sales and marketing strategies to foster achievement of revenue goals.
• Spearheaded successful product launches that resulted in increased brand visibility and customer acquisition.
• Interacted well with customers to build connections and nurture relationships.
• Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
• Implemented innovative programs to increase employee loyalty and reduce turnover.
• Supervised creation of exciting merchandise displays to catch attention of store customers.

I designed the first dealership aftermarket department and put it on Computerized inventory for the first time ever in the dealership history. At that time all F&I paperwork was done with pen and ink and printed on dot matrix printers.

I also set up the initial contacts to get the dealership set up with Reynolds and Reynolds Dealership Management Software which I believe they still use today.

I worked closely with Barry Keating-New Car Sales Manager and John Grant- GM to develop and train all sales personnel in both new and used sales departments as well as inner office Body shop and Service department.

• Built relationships with customers to encourage repeat business.
• Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
• Helped customers locate products and checked store system for merchandise at other sites.
• Provided positive first impressions to welcome existing, new, and potential customers.
• Engaged with customers to build rapport and loyalty.
• Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.