JOHN FRASER
Brandon,FL
Summary
Adept at elevating small business operations and customer satisfaction, I leveraged operations management and exceptional service skills at Big Welds LLC to significantly enhance client retention and referrals. At JS Diesel, my expertise in project estimating and employee development resulted in surpassing project deadlines with precision. My approach consistently merges attention to detail with robust customer service, driving unparalleled results. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Owner
Big Welds LLC
05.2021 - Current
- Managed day-to-day business operations.
- Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
Service Technician, Operations
JS Diesel
05.2020 - 09.2021
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
Service Technician
H&E Equipment
02.2018 - 03.2020
- Explained diagnostic findings to customers and outlined repair or service options.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Adhered to safety protocols and policies to reduce workplace hazards.
- Effectively communicated technical information to non-technical clients, ensuring proper understanding and utilization of equipment features.
- Consistently met project deadlines under pressure situations while maintaining high-quality workmanship standards.
Skills
- Small business operations
- Operations Management
- Project estimating
- Employee Development
- Product branding
- Attention to Detail
- Customer Service
Timeline
Owner
Big Welds LLC
05.2021 - Current
Service Technician, Operations
JS Diesel
05.2020 - 09.2021
Service Technician
H&E Equipment
02.2018 - 03.2020
Similar Profiles
Hector QuinteroHector Quintero
Welder Helper at Quality Welds Services LLCWelder Helper at Quality Welds Services LLC
Kristina E. ReyesKristina E. Reyes
Contract & Risk Coordinator at Big City Access Holdings, LLC/BrandSafway Solutions, LLC dba Big City AccessContract & Risk Coordinator at Big City Access Holdings, LLC/BrandSafway Solutions, LLC dba Big City Access
Brian WrightBrian Wright
Welder- Fabricator at Welds AllWelder- Fabricator at Welds All
Amber Dawn LlerasAmber Dawn Lleras
Server/Bartender at Chili's RestaurantServer/Bartender at Chili's Restaurant
Andrew ParraAndrew Parra
Patient Representative at Schweiger Dermatology GroupPatient Representative at Schweiger Dermatology Group