John Fredericks
Unicoi,TN
Summary
Results-driven leader with a proven track record of transforming and optimizing IT and fiber operations. Adept at leading teams to achieve organizational goals through innovation, strategic planning, and empathetic leadership. Offering a collaborative and adaptable leadership style with a focus on enhancing cybersecurity, network reliability, and service offerings, while fostering a culture of continuous improvement, professional growth, and strong, supportive relationships.
Overview
23
23
years of professional experience
Work History
Director of IT and Fiber
Erwin Utilities Authority
08.2018 - Current
- Promoted to Director of IT and Fiber in October 2020, after starting as a Network Engineer
- Spearheaded the completion of the fiber build, ensuring robust and scalable infrastructure
- Led the development and modernization of backup and recovery strategies, optimizing for speed and reliability
- Implemented a Security Operations Center as a Service (SOCaaS) to enhance cybersecurity posture
- Successfully completed the National Cybersecurity Review (NCSR), ensuring alignment with industry best practices
- Adopted and integrated NISC standards for cybersecurity, further securing our network and data
- Oversee the management and operation of the fiber optic network, covering both Access and Core Networks
- Design and deploy new network infrastructure to accommodate growth and maintain system capacity
- Innovate and deliver new products and services to market, driving revenue and customer satisfaction
- Lead a dedicated Cyber/Physical Security team, continuously monitoring and adapting to emerging threats
- Act as Project Manager for numerous IT system installations, ensuring timely and on-budget completion
- Speaker on the Panel for Disaster Recovery at Fiber Connect 2022
- Speaker on the Panel for Closing the Digital Divide in Rural Tennessee at the TNECD Digital Opportunity Summit 2024.
Network Engineer
BVU Authority
04.2003 - 08.2018
- Managed the deployment and ongoing operation of BVU’s Metaswitch, including number porting and fraud mitigation
- Developed and implemented cost-saving initiatives, including negotiating substantial discounts and service agreements
- Drove the launch and expansion of Hosted PBX services, contributing to growth in business services amid industry decline
- Key accomplishments include negotiating a $300K discount on Metaswitch GEO redundant ATCA and achieving an $88,613.06 annual savings on SS7 services through strategic vendor negotiations.
High Speed Data Specialist
Charter Communications
03.2001 - 04.2003
- Provided technical support for dial-up and broadband services, ensuring high levels of customer satisfaction
- Authored logon scripts and optimized workstation performance, contributing to improved operational efficiency.
Education
Bachelor’s Degree in Information Technology -
King University
Bristol, TN01.2012
Skills
- Logistics Management
- Contract Negotiation
- Project Coordination
- Staff Development
- Story pitching
- Negotiation
- Staff Management
- Information Technology Management
- Contract Management
- Operations Management
- Project Management
Communication
Strong communicator with experience in delivering presentations and leading discussions. Skilled in both written and oral communication, with a history of presenting to boards and leading team initiatives., Proven leader with a track record of managing teams, driving projects to completion, and mentoring staff. Experience includes managing the IT department, Fiber department, leading church retreats, and adapting management styles to team needs.
Timeline
Director of IT and Fiber
Erwin Utilities Authority
08.2018 - Current
Network Engineer
BVU Authority
04.2003 - 08.2018
High Speed Data Specialist
Charter Communications
03.2001 - 04.2003
Bachelor’s Degree in Information Technology -
King University
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