John Freeman

• Cross-sold products and services to clients to secure additional business and grow revenue streams.
• Managed sales cycle to maintain solid customer base 65 cold calls per week.
• Stayed up to date on emerging industry and product standards and trends to revitalize accounts.
• Prepared forecasts to gain understanding of measures needed to grow business.
• Leveraged marketing channels and sales strategies to develop pipeline and increase profitability.
• Achieved or exceeded company-defined sales quotas.
• Contributed to team objectives in fast-paced environment.
• Met with customers to discuss and ascertain needs, tailor solutions and close deals which increased sales by 15%

• Enhanced customer satisfaction ratings by resolving issues efficiently.
• Resolved customer issues quickly and efficiently to enhance overall customer satisfaction ratings to 100%
• Optimized operational productivity and collaborated with staff to share and implement process improvements.
• Increased revenue by 25% to provide top product quality control and eliminate downtown.
• Managed diverse projects and resolved complex issues to support timely completion.
• Generate revenue by coaching staff on effective prospecting and lead development strategies.
• Set aggressive targets for employees to drive company success and strengthen motivation.
• Recommended new products and services to customers which increased revenue by $1,500 daily
• Implemented MYPOS program to increase operational efficiency.
• Maintained up-to-date knowledge of product and service changes.
• Resolved customer complaints quickly and professionally to restore customer confidence and prevent loss of business by 30%
• Up-sold and cross-sold products and services by promoting additional options to increased sales by 50%

• Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
• Exhibited high energy and professionalism when dealing with clients and staff.
• Promoted available products and services to customers during service, account management, and order calls.
• Implemented and developed customer service training classes.
• Answered constant flow of customer calls with minimal wait times decreased wait time by 30%
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Processed customer service orders promptly to increase customer satisfaction.