John Freeman
Woodstock,GA
Summary
I have lived in the Atlanta metro for almost 15 years. I have driven extensively through the entire metro in that time (in a previous life I was a field service technician for 5 years that drove in downtown San Francisco). I am detail-oriented with focus on meeting requirements and deadlines. I posses a safe driving record and valid driver's license in Georgia.
Overview
27
27
years of professional experience
Work History
Product Engineer
Sparck Technologies Inc.
04.2022 - Current
- Identified issues, analyzed information and provided solutions to problems.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Passionate about learning and committed to continual improvement.
- Deployed industrial automation systems, increasing efficiency and reduce costs.
- Provided technical support to sales teams, enabling them to better communicate product benefits and features to customers.
Sr. Product Engineer
Quadient Inc.
06.2009 - 04.2022
- Resolved technical issues promptly during both pre-and post-launch phases of a product''s life cycle, maintaining high levels of customer satisfaction throughout the entire user experience journey.
- Recommended software solutions, built custom software proposals and developed presentations.
- Built and tested sample units to verify correct assembly, hardware, fit and function.
- Consulted with marketing department about product upgrades and failures in service and discussed methods for remediation.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
Product Engineer
NeopostUSA
04.1997 - 06.2009
- Developed new product designs with innovative features, resulting in increased market demand.
- Provided technical support to sales teams, enabling them to better communicate product benefits and features to customers.
- Communicated with vendors and key suppliers to select project materials and meet customer needs.
- Enhanced customer satisfaction by addressing and resolving reported product issues in a timely manner.
Education
Associate of Applied Science - Electronic Technology
Health Institute of Technology
San Francisco, CASkills
- Technical Documentation
- Product Prototypes
- Critical Thinking
- Project Documentation
- CAD software proficiency
- Cross-Functional Team Collaboration
- Documentation preparation
- Technical Troubleshooting
- Project Team Collaboration
- Root Cause Analysis
- KPI Monitoring
- Project Coordination
Timeline
Product Engineer
Sparck Technologies Inc.
04.2022 - Current
Sr. Product Engineer
Quadient Inc.
06.2009 - 04.2022
Product Engineer
NeopostUSA
04.1997 - 06.2009
Associate of Applied Science - Electronic Technology
Health Institute of Technology