Summary
Overview
Work History
Education
Skills
Websites
Timeline
Generic

John Freitas

Pacifica,California

Summary

Experienced professional with over 20 years of hands-on experience in audio and video technology. Specializes in customer service, technical support, and software user training. Extensive knowledge in audio engineering from the prestigious SAE Institute of North America. Skilled in managing audiovisual systems, troubleshooting, and event production. Seeking to contribute expertise to a forward-thinking organization that values creativity, collaboration, and exceeding customer expectations.

Overview

20
20
years of professional experience

Work History

Audio Engineer & Video Editor

First Presbyterian Church
09.2022 - Current
  • Operate and mix live audio for Sunday services, ensuring high-quality sound production. Assist with video editing using OBS Studio, managing YouTube streaming setups and optimizing production quality. Maintain AV equipment, troubleshoot technical issues, and ensure smooth live-stream execution.
  • Collaborated with musicians to ensure optimal audio quality during performances.
  • Operated and maintained sound equipment for worship services and special events.
  • Designed audio setups tailored to various service formats and venue requirements.
  • Implemented improvements in sound mixing techniques to enhance congregation experience.
  • Recorded speech and music in digital formats.
  • Regulated volume level and sound quality during recording sessions.
  • Elevated overall acoustic experience at live events through precise sound system calibration and monitoring techniques.

Audio Video Technician

Coupa Software
09.2022 - 05.2025
  • Design, set up, and operate AV systems for events, ensuring optimal quality. Conduct maintenance and repairs to reduce downtime. Collaborate with organizers on audio and video needs.
  • Provide technical support for Zoom, troubleshoot inquiries, and manage user accounts and licenses. Train staff on virtual meeting best practices.
  • Coordinate installation of projectors, screens, sound systems, and microphones for events. Test and troubleshoot AV setups with event organizers.
  • Manage virtual meetings to ensure engagement. Control audio/video settings and monitor rooms for uninterrupted communication.
  • Maintain AV inventory records and generate reports on usage and performance. Create SOPs for AV setup and troubleshooting. Utilize various software for documentation and manage technical support tickets effectively.
  • Operated audio and video equipment for corporate events, ensuring high-quality presentations.
  • Managed setup and breakdown of complex AV systems, maintaining efficiency throughout event timelines.
  • Collaborated with cross-functional teams to design and implement AV solutions tailored to client needs.
  • Conducted routine maintenance checks on all AV systems, ensuring optimal performance during events.
  • Developed best practices for audio and video integration, enhancing overall production quality across projects.
  • Led troubleshooting efforts during live events, quickly resolving technical issues to minimize disruptions.
  • Streamlined technical processes by creating detailed documentation on equipment use and troubleshooting procedures.
  • Continuously improved knowledge of industry best practices through participation in workshops and conferences.
  • Performed systematic and high-quality diagnostic troubleshooting and repair or adjustment to integrated audio-visual systems.
  • Created and maintained inventory of AV equipment and created documentation and instructions on proper usage.
  • Collaborated with clients to determine audio-visual requirements for events, ensuring their satisfaction and successful execution.
  • Stayed current on industry trends and emerging technology, applying new techniques to enhance event productions.
  • Troubleshot complex technical issues swiftly, minimizing disruptions during live performances or presentations.
  • Ensured seamless event production by efficiently setting up, operating, and tearing down audio-video systems.
  • Boosted team efficiency through cross-training colleagues in various aspects of audio-video technology.
  • Set up projectors, laptops and microphones for live presentations.
  • Tested and calibrated audio and visual equipment to verify proper operation.

Application Support Specialist & Trainer

WinCan
01.2021 - 09.2022
  • Delivered comprehensive phone, email, and remote desktop support for WinCan software users.
  • Resolved complex software issues while assisting with installation and user training sessions.
  • Ensured compliance with municipal water district regulations across the United States and Canada.
  • Provided technical support for WinCan software, resolving user issues and enhancing customer satisfaction.
  • Provided training to end users on new and updated systems and software.
  • Optimized system performance by recommending hardware upgrades or configuration adjustments based on usage patterns and load testing results.
  • Actively participated in regular team meetings, offering valuable insights and suggestions for continuous process improvement.
  • Diagnosed and troubleshot hardware, software and network issues.
  • Configured hardware, devices, and software to set up work stations for employees.

Mac + IOS Technical Advisor

Apple
04.2018 - 01.2021
  • Provide expert technical support for Apple products, ensuring optimal functionality and user satisfaction.
  • Facilitate device repairs and replacements, coordinating logistics to minimize customer downtime.
  • Address customer inquiries with professionalism, delivering efficient and effective solutions tailored to individual needs.
  • Provided technical support for iOS devices, resolving complex issues efficiently.
  • Supported customers through remote assistance tools, simplifying device configuration tasks as needed.
  • Managed customer escalations professionally while adhering to company guidelines.
  • Provided expert guidance on iOS hardware and software compatibility, ensuring seamless integration for end users.
  • Leveraged diagnostic tools, logs analysis, and workflow management systems to optimize issue resolution times.

A1 Audio Engineer

Freelance Audio Video Technician
01.2015 - 01.2019
  • Managed audio mixing for corporate conferences and events at Meritage & Meadowood Resorts, Marriott, Embassy Suites, and Culinary Institute in Napa Valley. Provided services for clients such as Adobe, McDonald's Corporate, Lockheed Martin, NASA, and The Wiseman Group.
  • Installed, maintained, and operated audio and video equipment, ensuring professional execution.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked effectively in fast-paced environments.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Proved successful working within tight deadlines and a fast-paced environment.

Information Technology System Specialist

Napa Valley Unified School District
01.2015 - 01.2016
  • Researched, organized, and maintained AV systems for classrooms, multipurpose rooms, gyms, and large outdoor spaces. Enhanced underperforming systems through preventive maintenance.
  • Provided advanced AV tech support for staff.
  • Optimized room acoustics using iOS audio testing tools.
  • Managed relationships with manufacturers and vendors.
  • Developed IDF/MDF database for documentation.

Owner, Operator, Technician

Able Appliance Repair Inc
01.2007 - 01.2015
  • Diagnosed and repaired residential and commercial appliances using electronic circuit diagrams and testing devices.
  • Conducted thorough root-cause analysis to identify and resolve technical issues efficiently.
  • Provided detailed estimates and invoicing while meticulously maintaining customer records for accuracy.
  • Established strong relationships with vendors and service professionals to facilitate cross-functional repairs.
  • Ensured compliance with safety standards during all repair and maintenance activities.
  • Developed and implemented operational strategies to enhance overall business efficiency.
  • Streamlined processes by introducing new tools and systems for inventory management.
  • Oversaw financial management, including budgeting and expense tracking for sustainable growth.
  • Conducted market research to identify trends and inform strategic business decisions.
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Evaluated industry competition regularly to maintain a competitive advantage in the marketplace.
  • Generated revenues yearly and effectively capitalized on industry growth.
  • Streamlined operations to improve efficiency, enabling more time to be spent on strategic planning and decision making.
  • Optimized supply chain operations, negotiating with suppliers to ensure timely delivery of high-quality products.
  • Elevated brand awareness with targeted marketing campaigns, leveraging social media and digital platforms.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Conducted routine maintenance checks on machinery, ensuring optimal functioning and reducing downtime.
  • Operated various types of machinery proficiently, adapting quickly to new technologies as they were introduced in the workplace.
  • Streamlined workflows by effectively organizing tasks and prioritizing responsibilities based on urgency.

Lead A1 Audio Engineer & AV Technician

Advantage Presentation Services
08.2005 - 11.2008
  • Executed setup and operation of AV systems for diverse events at prominent venues.
  • Managed audio mixing using Soundcraft, Yamaha, and Venice boards for superior performance.
  • Installed HD projectors alongside DMX lighting systems to create engaging environments.
  • Collaborated closely with clients to understand specific event requirements and expectations.
  • Facilitated daily production meetings to streamline workflow among team members.
  • Oversaw technicians' activities to guarantee adherence to quality control measures.
  • Implemented troubleshooting strategies during events to resolve technical issues swiftly.
  • Maintained inventory of equipment ensuring readiness for upcoming projects.
  • Operated advanced audio equipment for diverse events, ensuring high-quality sound delivery.
  • Trained junior engineers on equipment usage and best practices for sound engineering.
  • Conducted detailed sound checks to guarantee optimal audio performance prior to events.
  • Designed custom audio solutions tailored to specific client needs and event requirements.
  • Set up and tested equipment prior to events, broadcasts, and recordings.
  • Boosted client satisfaction rates by providing exceptional customer service and addressing concerns promptly.
  • Provided coaching on proper microphone usage to talent during recording sessions ensuring optimal capture of desired sounds.
  • Facilitated seamless collaborations between audio and visual teams, enhancing overall quality of multimedia projects.
  • Customized live sound setups for corporate events, supporting clear communication and presentations.

Education

Diploma in Audio Engineering - Audio Engineering

SAE Institute North America
Miami, FL
07.2005

Skills

  • Audiovisual Expertise: AV system design, production, support, and troubleshooting; experience with live sound, video editing, digital audio workstations, and streaming platforms
  • Technical Support & IT Systems: Remote desktop support, software implementation, hardware installation, and IT escalation management; proficient in Zoom, WebEx, and Crestron systems
  • Project & Event Management: Planning and executing corporate events, live productions, and AV installations across diverse venues; strong vendor coordination and team leadership
  • Communication & Training: End-user support, hands-on training, customer service, presentations, and cross-functional collaboration with executive stakeholders
  • Tool Proficiency: Skilled in Microsoft Excel, OBS Studio, and other AV/IT applications; experienced in signal flow, cabling, and system configuration

Timeline

Audio Engineer & Video Editor

First Presbyterian Church
09.2022 - Current

Audio Video Technician

Coupa Software
09.2022 - 05.2025

Application Support Specialist & Trainer

WinCan
01.2021 - 09.2022

Mac + IOS Technical Advisor

Apple
04.2018 - 01.2021

A1 Audio Engineer

Freelance Audio Video Technician
01.2015 - 01.2019

Information Technology System Specialist

Napa Valley Unified School District
01.2015 - 01.2016

Owner, Operator, Technician

Able Appliance Repair Inc
01.2007 - 01.2015

Lead A1 Audio Engineer & AV Technician

Advantage Presentation Services
08.2005 - 11.2008

Diploma in Audio Engineering - Audio Engineering

SAE Institute North America

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